Hybrid Membership Retention Lead

Institution of Chemical Engineers; Rugby; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Annual performance reviews

Training and development opportunities

Company contributory pension scheme

Life assurance

28 days annual leave

Sickness leave

Employee Assistance Programme

Health cash plan

Professional membership subscriptions

Free parking and refreshments

Job summary

Institution of Chemical Engineers seeks a Membership Retention Officer to coordinate targeted renewal and retention activity, strengthening member engagement and reducing lapses. The role leverages data and collaboration across IChemE to drive improved renewal outcomes.

Based in Rugby, this 12-month fixed-term contract involves close collaboration with the Member Support Centre and other teams to deliver timely renewals and an enhanced member experience.

Qualifications

• A relevant qualification or training in customer/member service, business administration, marketing, project management or a related discipline.
• Training or experience in data analysis or CRM systems is desirable.
• Experience coordinating activity across multiple teams and stakeholders.
• Experience in a customer/member or service-focused environment with understanding of engagement/retention.
• Experience using data/insight to monitor performance and inform action.
• Experience working with colleagues to deliver shared outcomes.

Responsibilities

• Build effective relationships across IChemE to support a consistent, organisation-wide approach to retention.
• Coordinate and deliver retention interventions to increase renewals and reduce lapses.
• Analyse member data/trends to identify at-risk groups and inform retention initiatives.
• Deliver the annual membership renewals programme to achieve timely renewal outcomes.
• Monitor renewal performance and delivery progress to identify risks and maintain momentum.
• Monitor and evaluate the impact of retention activity to inform decisions and improvements.
• Contribute to improvements in the renewal journey and member experience to strengthen long-term retention.
• Coordinate temporary resource/outbound calling during peak periods for member engagement.

Skills

CRM systems

Data analysis

Customer service

Stakeholder coordination

Microsoft Office

Communication

Membership renewals

Education

Customer service training

Job description

Institution of Chemical Engineers seeks a Membership Retention Officer to coordinate targeted renewal and retention activity, strengthening member engagement and reducing lapses. The role leverages data and collaboration across IChemE to drive improved renewal outcomes.

Based in Rugby, this 12-month fixed-term contract involves close collaboration with the Member Support Centre and other teams to deliver timely renewals and an enhanced member experience.