Membership & Qualifications Administrator

Institution Of Civil Engineers; City of Westminster; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Cycle to work

Death in service benefit

Employee support line

Job summary

Institution of Civil Engineers (ICE) is seeking a Qualifications Administrator to join our Membership Division. The role focuses on processing applications for ICE membership, validating qualifications, and maintaining accurate records while delivering high-quality customer service across multiple pathways.

You will be a key contact for members and applicants, handling enquiries, ensuring timely outcomes, and supporting assessment administration within a collaborative team.

Qualifications

• Experience in busy office or customer-facing environments.
• Strong written and verbal communication skills.
• Excellent attention to detail and accuracy in processing applications.

Responsibilities

• Process and validate applications across the pathway to membership.
• Maintain membership records using Dynamics and internal systems.
• Respond to member and applicant enquiries by phone, email and post with accurate guidance.
• Acknowledge applications and issue outcomes within agreed timescales.
• Validate qualifications using established assessment criteria.
• Support processing and recording of assessment results.
• Administer reinstatement applications and member expense claims.
• Assist with ICE Student Prize activities, including certificate production and distribution.
• Identify process improvements and escalate complex cases to specialists.
• Build strong working relationships across the Membership Division and wider organisation.

Skills

Administration

Customer service

Attention to detail

Communication

Time management

Microsoft Office

CRM systems

Education

Good level of education

Tools

Dynamics

SharePoint

CRM systems

Outlook

Excel

Word

Job description

Institution of Civil Engineers (ICE) is seeking a Qualifications Administrator to join our Membership Division. The role focuses on processing applications for ICE membership, validating qualifications, and maintaining accurate records while delivering high-quality customer service across multiple pathways.

You will be a key contact for members and applicants, handling enquiries, ensuring timely outcomes, and supporting assessment administration within a collaborative team.