Membership Manager

The Belfry Hotel & Resort; Sutton Coldfield; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Free onsite parking

Complimentary meals during shifts

Job summary

The Belfry Hotel & Resort in Sutton Coldfield is seeking a Memberships Manager to drive new membership sales and deliver a best-in-class sales experience for prospective members. The Memberships Manager will lead proactive sales campaigns, manage incoming enquiries, convert leads, and build strong relationships to ensure membership growth targets are achieved in line with the club's commercial strategy.

The postholder will work closely with internal teams to ensure an aligned, high-quality

Qualifications

• Target-driven with a proactive and positive mindset.
• Naturally engaging and confident in building rapport with all personality types.
• Passionate about health, fitness and wellbeing.
• Collaborative, energetic and a strong team player.
• Resilient and solution-oriented in the face of challenges.
• To actively promote The Belfry in a professional and welcoming manner.
• Represent the club with pride, integrity and professionalism in all interactions.
• Contribute to a culture of continuous improvement across all areas of the leisure business.

Responsibilities

• Drive new membership sales and deliver a best-in-class sales experience.
• Lead proactive sales campaigns, manage incoming enquiries, convert leads, and build strong relationships to ensure membership growth targets.
• Work closely with internal teams to ensure an aligned, high-quality member journey from enquiry through to onboarding.

Skills

Target-driven

Engaging & rapport-building

Health & wellbeing passion

Collaborative & team player

Resilient & solution-focused

Professional promotion of club

Brand & values representation

Continuous improvement mindset

Job description

The Belfry Hotel & Resort is an award-winning destination with 450+ luxurious rooms and suites, a selection of vibrant restaurants and bars, versatile event and meeting spaces and a relaxing leisure club and spa. Our three exceptional golf courses - including the legendary Brabazon - are celebrated around the world. Whether you're inspired by our iconic fairways, drawn to the tranquillity of the spa, excited by guest-facing roles, or energised by the work behind the scenes, you'll find your place within our dynamic and welcoming team.

The Belfry has undergone a major expansion and renovation with an investment of over £80 million, marking an exciting chapter in our history. The resort has been transformed with the addition of The Masters Suite, a stunning new event space, a state-of-the-art leisure club plus a host of other enhancements that elevate the Belfry experience like never before.

We believe in taking care of our team just as much as we do our guests. That's why we were named in the 2026 Caterer's Top 30 Best Places to Work and the Sunday Times Top 10 Places to Work 2026.

Leisure

Salary

This role is responsible for driving new membership sales and delivering a best-in-class sales experience for prospective members. The Memberships Manager will lead proactive sales campaigns, manage incoming enquiries, convert leads, and build strong relationships to ensure membership growth targets are achieved in line with the club's commercial strategy. The postholder will work closely with internal teams to ensure an aligned, high-quality member journey from enquiry through to onboarding.

About you

• Target-driven with a proactive and positive mindset
• Naturally engaging and confident in building rapport with all personality types
• Passionate about health, fitness and wellbeing
• Collaborative, energetic and a strong team player
• Resilient and solution-oriented in the face of challenges
• To actively promote The Belfry in a professional and welcoming manner
• Represent the club with pride, integrity and professionalism in all interactions
• Contribute to a culture of continuous improvement across all areas of the leisure business

Learning & Development

We invest in our people through hands-on coaching, mentoring, and a wide range of in-house training, supported by our online learning hub, The Belfry Campus. Apprenticeships across multiple roles offer nationally recognised qualifications, while our LEAD development programme supports career progression from entry level to senior leadership. We proudly promote from within wherever possible, with clear development pathways to help you reach your full potential.

Your wellbeing matters. In partnership with The Burnt Chef Project, we offer mental health support and funded counselling, alongside life assurance, 24/7 GP access, health cash plans, and menopause support. Wagestream helps you manage your earnings and savings, while our Cycle2Work scheme and discounted gym memberships encourage a healthy lifestyle.

Showing Our Appreciation

We recognise and reward our teams through the Belfry Awards, long service recognition, loyalty rewards, and additional holidays. Enjoy generous discounts across the resort for you, friends, and family, plus everyday savings through Perkbox. Free onsite parking and complimentary meals during shifts are also provided.

Making a Difference

Sustainability and community are at the heart of what we do. Set within 550 acres, we are proud holders of Earthcheck, Green Tourism, and GEO certifications. Our ESG led approach drives meaningful community impact and charitable fundraising, alongside our commitment to environmental stewardship.

Our Values

Working here means being part of a supportive, values driven community. Our Belfry Beliefs - Make a Difference, Own Our Actions, Better Together, and Deliver Every Day - guide how we work, support one another, and succeed together.

Expected Salary (this is not sent to the employer)