golf assistant

The-Belfry; Sutton Coldfield; On-site; GBP 21,000 - 26,000; Part time

Benefits offered by this job

Discounts at resort restaurants and/sp

Perkbox discounts

Free parking

Subsidised taxi service

Complimentary meals during shifts

Job summary

The Belfry Golf Shop in Sutton Coldfield is seeking a Golf Shop Assistant to support the academy desk, lesson bookings, and ball collection in a premium resort environment.

You will work 32 hours over four days with a base annual rate of £21,149.44 plus service charge, with staff benefits including resort discounts and complimentary meals during shifts.

Qualifications

• Extensive knowledge of golf equipment.
• Excellent customer service skills.
• Strong communication and interpersonal abilities.

Responsibilities

• Undertake academy desk shifts and ball collection duties.
• Operate the booking and payments system for lessons and fittings.
• Ensure driving range and academy openings/closes are managed.
• Deliver friendly, professional customer service to guests.

Skills

Golf equipment knowledge

Customer service

Communication skills

Team player

Tools

POS system

Job description

The Belfry Hotel & Resort is an award-winning destination with 450+ luxurious rooms and suites, a selection of vibrant restaurants and bars, versatile event and meeting spaces and a relaxing leisure club and spa. Our three exceptional golf courses - including the legendary Brabazon - are celebrated around the world. Whether you're inspired by our iconic fairways, drawn to the tranquillity of the spa, excited by guest-facing roles, or energised by the work behind the scenes, you'll find your place within our dynamic and welcoming team.

The Belfry has undergone a major expansion and renovation with an investment of over £80 million, marking an exciting chapter in our history. The resort has been transformed with the addition of The Masters Suite, a stunning new event space, a state-of-the-art leisure club plus a host of other enhancements that elevate the Belfry experience like never before.

We believe in taking care of our team just as much as we do our guests. That's why we were named in the 2026 Caterer’s Top 30 Best Places to Work and the Sunday Times Top 10 Places to Work 2026.

Golf Shop

Our Golf Shop team are experts in helping golfers of all abilities, providing advice, demonstrations, and a welcoming shopping experience that reflects the prestige of The Belfry. Working here means being part of a dynamic, fast-paced retail environment where passion for golf meets outstanding customer service

Hours

This role is 32 hours over 4 days out of 7

The base annual rate for this role is £21149.44 per annum, plus service charge.

Key Responsibilities:

• To undertake and complete academy desk shifts and ball collection duties to ensure the smooth running of the Golf Academy Operation on a daily basis.
• To operate the Academy desk including telephone enquiries and payment and booking system for lessons, custom fittings and general payments.
• To operate the ball collector machine and ball machines to ensure the academy and driving range has sufficient supply to ensure a smooth operation
• To deal with customer enquiries and queries in a polite and professional manner.
• To ensure the driving range is opened on time and all opening procedures are adhered to.
• To ensure the driving range is closed and secured correctly and all closing procedures are adhered to at all times, with correct cash handling processes adhered to at all times.
• To have an understanding and awareness of the resort and promote The Belfry and facilities to customers at all opportunities.
• To ‘up sell’ at all times to maximise revenue and departmental targets to increase revenue for the golf academy
• To undertake other tasks as and when required by the Golf Academy Management team that are in line with the successful running of the department.
• To follow procedures in accordance with the SOP manual, including H&S responsibilities.
• To complete all checklists that are relevant to the given role you are undertaking.
• To work to agreed rota, ensuring punctual arrival for duty.
• To ensure appearance standards are maintained at all times.
• To ensure Belfry equipment is handled and stored with due care and attention.
• To attend training courses to adhere to statutory requirements – including Fire, COSHH, Risk Assessments and Health and safety.

Ideal Candidate:

The ideal candidate will be a well-rounded team player, with a can-do attitude and eye on the commercials. You will also have the following:

• Extensive knowledge of golf equipment
• Strong analytical skills to assess swing dynamics and equipment needs
• Excellent communication and interpersonal skills for effective customer interaction
• Passion for golf and commitment to enhancing player performance

Belfry Benefits

Learning & Development

We inspire and develop our team through on-the-job coaching & mentoring, in-house training and provide access to our online learning platform, The Belfry Campus. We offer apprenticeships in a host of subjects delivering nationally recognised qualifications to help advance careers, and our LEAD development programme empowers and inspires our teams to grow from Team Member through to Executive roles. We aim to promote internally where possible, nurture ambition and ensure all our team looking to progress have development plans in place, to support you to achieve your potential.

We prioritise your wellbeing with discounted gym memberships and wellness programmes for personal growth. Partnering with The Burnt Chef Project, we offer mental health support and access to funded counselling. Our healthcare schemes include life assurance, 24-hour GP services, and health cash-plans, while our Menopause Support programme provides tailored assistance. With Wagestream access, you can easily track earnings, manage savings, and access wages on your terms, promoting financial wellness. Our Cycle2Work scheme supports sustainable travel for environmental and team wellbeing.

Showing our appreciation

We appreciate our team with our annual Belfry Awards, long service recognition, and extra holidays for loyalty and team events. Enjoy discounts at our resort's restaurants, bars, spa, and golf, for you and your friends & family. Access to Perkbox provides discounts & vouchers for everyday use plus on the spot rewards for your hard work. We provide free parking, a subsidised taxi service, and complimentary meals during shifts.

Making a difference

We are committed to sustainability and are proud of our Silver Award from Green Tourism and GEO Certification. The Belfry, spanning 550 acres in the Midlands, prioritises giving back to our local community and protecting wildlife. We integrate ESG into everything we do, from charity initiatives, raising over £20,000 last year, to golf course maintenance. We track charitable work at personal, departmental, and resort-wide levels to showcase our community contributions.

Our Values

Working here is more than ‘just a job’: we are a community that values each individual’s contribution and growth, whilst supporting each other’s success - regardless of department or role. Our Belfry Beliefs – Make a Difference, Own Our Actions, Better Together, and Deliver Every Day – aren't just words; they're the foundation of our culture and the essence of who we are.