C&E Sales Executive

The Belfry Hotel & Resort; Sutton Coldfield; Presencial; GBP 26 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Free onsite parking

Complimentary meals during shifts

Cycle to work scheme

Wagestream access

Gym membership discounts

Belfry Awards & employee recognition

Resumo da oferta

The Belfry Hotel & Resort in Sutton Coldfield, United Kingdom, is seeking a proactive C&E Sales Executive to support the sales team in achieving targets and delivering unforgettable events.

You will handle day-to-day enquiries, coordinate events from brief to billing, attend site visits and tastings, and serve as the main point of contact for clients while ensuring our standards, attention to detail, and excellent customer service across departments.

Qualificações

• Minimum of 1 year’s experience in a mid to large hotel sales team
• Excellent verbal & written communication skills

Responsabilidades

• Follow the hotel sales process, show rounds, and sales efforts; forecast and manage space release and event policies
• Directly answer all incoming group inquiries/opportunities
• Be the point of contact with the customer for all pre-planning details
• Create event function sheets to document client requirements and share with resort teams
• Handle calls to discuss event details, use questioning techniques and address objections
• Conduct face-to-face site visits and menu tastings; make final detail calls
• Book and attend client pre- and post-event meetings; assist with enquiries during busy periods

Conhecimentos

Verbal communication

Written communication

Customer service

Teamwork

Attention to detail

Hotel PMS Delphi

Hotel PMS Opera

Ferramentas

Delphi

Opera

Descrição da oferta de emprego

The Belfry Hotel & Resort is an award-winning destination with 450+ luxurious rooms and suites, a selection of vibrant restaurants and bars, versatile event and meeting spaces and a relaxing leisure club and spa. Our three exceptional golf courses - including the legendary Brabazon - are celebrated around the world. Whether you're inspired by our iconic fairways, drawn to the tranquillity of the spa, excited by guest-facing roles, or energised by the work behind the scenes, you'll find your place within our dynamic and welcoming team.

The Belfry has undergone a major expansion and renovation with an investment of over £80 million, marking an exciting chapter in our history. The resort has been transformed with the addition of The Masters Suite, a stunning new event space, a state-of-the-art leisure club plus a host of other enhancements that elevate the Belfry experience like never before.

We believe in taking care of our team just as much as we do our guests. That's why we were named in the 2026 Caterer’s Top 30 Best Places to Work and the Sunday Times Top 10 Places to Work 2026.

The Sales team at The Belfry drives the resort’s success by connecting people with unforgettable experiences. Working in our Sales team means being part of a fast-paced, goal-driven environment where every day brings new challenges, opportunities, and achievements. It’s a dynamic team where ideas are valued, and careers can grow.

Salary

The salary for this role is £30,179.68 per annum, plus tips.

About the Role

As a C&E Sales Executive you will be responsible for supporting the sales team to achieve their targets in line with budget.The successful applicant will support the team by undertaking day to day enquiry handling and event co-ordination, ensuring The Belfry standards are maintained.

You will also be responsible for:

• Following the hotel sales process, hotel show rounds and sales efforts, customer entertaining, forecasting and space release policy, event management procedures and policies, billing policies are correct and followed
• Directly answers all incoming group inquiries/opportunities
• Being the point of contact with the customer for all pre planning details
• Creating event function sheets to ensure clients requirements are accurately documented and distributed to the wider resort
• General call handling to discuss event details including using questioning techniques and handling objections
• Conducting face to face site visits/menu tastings and final detail calls
• Booking and attending client pre & post event meetings
• Assist in taking enquiries and covering the phones during busy period

About you

The ideal candidate will have a minimum of1 years’ experience in a mid to large hotel sales team and possessexcellent verbal & written communication skills.

In addition, you will be:

• Methodical - accurate & ability to work on own initiative, with outstanding attention to detail
• Computer literate, with experience of hotel PMS. i.e. Delphi & Opera
• Sales focused and enthusiastic, with excellent customer service skills
• Flexible and capable of working well within a team.

Learning & Development

We invest in our people through hands‑on coaching, mentoring, and a wide range of in‑house training, supported by our online learning hub, The Belfry Campus. Apprenticeships across multiple roles offer nationally recognised qualifications, while our LEAD development programme supports career progression from entry level to senior leadership. We proudly promote from within wherever possible, with clear development pathways to help you reach your full potential.

Wellness

Your wellbeing matters. In partnership with The Burnt Chef Project, we offer mental health support and funded counselling, alongside life assurance, 24/7 GP access, health cash plans, and menopause support. Wagestream helps you manage your earnings and savings, while our Cycle2Work scheme and discounted gym memberships encourage a healthy lifestyle.

Showing Our Appreciation

We recognise and reward our teams through the Belfry Awards, long service recognition, loyalty rewards, and additional holidays. Enjoy generous discounts across the resort for you, friends, and family, plus everyday savings through Perkbox. Free onsite parking and complimentary meals during shifts are also provided.

Making a Difference

Sustainability and community are at the heart of what we do. Set within 550 acres, we are proud holders of Earthcheck, Green Tourism, and GEO certifications. Our ESG led approach drives meaningful community impact and charitable fundraising, alongside our commitment to environmental stewardship.

Our Values

Working here means being part of a supportive, values driven community. Our Belfry Beliefs - Make a Difference, Own Our Actions, Better Together, and Deliver Every Day - guide how we work, support one another, and succeed together.