Membership Manager

The NICI Lymington; South Baddesley; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Staff discounts

Meals on duty

Career development

Ongoing training

Supportive team

Job summary

THE NICI Collection is seeking a commercially focused Membership Manager to join our Spa team. You will grow and maintain our membership community, delivering exceptional experiences while driving engagement, retention and new membership opportunities.

Working with the Spa and hotel teams, you will build strong member relationships, create memorable experiences, and position THE NICI Spa as a leading luxury wellness destination.

Qualifications

• Experience in membership sales, hospitality, leisure, spa, or luxury service environments.
• Confident communicator with excellent relationship-building skills.
• Commercially minded with a passion for achieving targets.
• Highly organised with strong attention to detail.
• Passionate about wellness, luxury experiences, and delivering outstanding service.
• Positive, proactive, and able to work independently as well as part of a team.
• Professional approach with the ability to build trust and long-lasting relationships.

Responsibilities

• Manage and grow the Spa membership programme, attracting new members and retaining existing relationships.
• Deliver a personalised and exceptional experience for all members.
• Build strong relationships with members, understanding their needs and preferences.
• Handle membership enquiries, tours, and consultations with professionalism and enthusiasm.
• Drive membership sales through proactive engagement and follow-up.
• Organise and support member events, experiences, and engagement activities.
• Work closely with the Spa, Sales, Marketing, and Hotel teams to maximise membership opportunities.
• Monitor member feedback and implement improvements to enhance the overall experience.
• Maintain accurate membership records and reporting.
• Support revenue growth through additional treatments, services, and experiences.

Skills

Membership sales

Hospitality

Spa

Luxury service

Job description

About THE NICI Collection

THE NICI Collection is a luxury lifestyle hotel group inspired by some of the world's most iconic destinations, bringing exceptional hospitality, outstanding food and drink, and unforgettable guest experiences to some of the UK's most desirable locations.

What began with THE NICI Bournemouth, our original flagship hotel inspired by Miami's South Beach, has grown into an exciting collection of destination-led properties. In June 2026, the collection expanded with the opening of THE NICI Newquay, inspired by Italy's Amalfi Coast, and THE NICI New Forest, inspired by the luxury and charm of the Hamptons.

This is just the beginning of our growth journey, and we're looking for talented individuals who want to build their careers with an ambitious and expanding hospitality brand.

The Role

We are looking for an enthusiastic and commercially focused Membership Manager to join our Spa team. Responsible for growing and maintaining our membership community, you will play a key role in delivering an exceptional experience for our members while driving engagement, retention, and new membership opportunities.

Working closely with the Spa and wider hotel teams, you will build strong relationships with members, create memorable experiences, and help position THE NICI Spa as a leading luxury wellness destination.

This is an exciting opportunity for an experienced hospitality, leisure, or sales professional looking to develop their career within a luxury lifestyle brand.

Key Responsibilities

• Manage and grow the Spa membership programme, attracting new members and retaining existing relationships.
• Deliver a personalised and exceptional experience for all members.
• Build strong relationships with members, understanding their needs and preferences.
• Handle membership enquiries, tours, and consultations with professionalism and enthusiasm.
• Drive membership sales through proactive engagement and follow-up.
• Organise and support member events, experiences, and engagement activities.
• Work closely with the Spa, Sales, Marketing, and Hotel teams to maximise membership opportunities.
• Monitor member feedback and implement improvements to enhance the overall experience.
• Maintain accurate membership records and reporting.
• Support revenue growth through additional treatments, services, and experiences.

About You

• Previous experience in membership sales, hospitality, leisure, spa, or luxury service environments.
• Confident communicator with excellent relationship-building skills.
• Commercially minded with a passion for achieving targets.
• Highly organised with strong attention to detail.
• Passionate about wellness, luxury experiences, and delivering outstanding service.
• Positive, proactive, and able to work independently as well as part of a team.
• Professional approach with the ability to build trust and long-lasting relationships.

What We Offer

• Competitive salary plus service charge.
• Staff discounts across THE NICI Collection.
• Career development opportunities.
• Meals on duty.
• Ongoing training and support.
• The opportunity to develop your career within an ambitious and growing luxury hospitality brand.
• The chance to be part of creating an exceptional spa membership experience from the ground up.

Join THE NICI Collection

Join THE NICI Collection and be part of an exciting growth story where exceptional hospitality, great people, and memorable experiences are at the heart of everything we do.

Compensation: To be discussed