Luxury Spa Membership Lead

The NICI Lymington; South Baddesley; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Staff discounts

Meals on duty

Career development

Ongoing training

Supportive team

Job summary

THE NICI Collection is seeking a commercially focused Membership Manager to join our Spa team. You will grow and maintain our membership community, delivering exceptional experiences while driving engagement, retention and new membership opportunities.

Working with the Spa and hotel teams, you will build strong member relationships, create memorable experiences, and position THE NICI Spa as a leading luxury wellness destination.

Qualifications

• Experience in membership sales, hospitality, leisure, spa, or luxury service environments.
• Confident communicator with excellent relationship-building skills.
• Commercially minded with a passion for achieving targets.
• Highly organised with strong attention to detail.
• Passionate about wellness, luxury experiences, and delivering outstanding service.
• Positive, proactive, and able to work independently as well as part of a team.
• Professional approach with the ability to build trust and long-lasting relationships.

Responsibilities

• Manage and grow the Spa membership programme, attracting new members and retaining existing relationships.
• Deliver a personalised and exceptional experience for all members.
• Build strong relationships with members, understanding their needs and preferences.
• Handle membership enquiries, tours, and consultations with professionalism and enthusiasm.
• Drive membership sales through proactive engagement and follow-up.
• Organise and support member events, experiences, and engagement activities.
• Work closely with the Spa, Sales, Marketing, and Hotel teams to maximise membership opportunities.
• Monitor member feedback and implement improvements to enhance the overall experience.
• Maintain accurate membership records and reporting.
• Support revenue growth through additional treatments, services, and experiences.

Skills

Membership sales

Hospitality

Spa

Luxury service

Job description

THE NICI Collection is seeking a commercially focused Membership Manager to join our Spa team. You will grow and maintain our membership community, delivering exceptional experiences while driving engagement, retention and new membership opportunities.

Working with the Spa and hotel teams, you will build strong member relationships, create memorable experiences, and position THE NICI Spa as a leading luxury wellness destination.