Membership Growth Manager

The Belfry Hotel & Resort; Sutton Coldfield; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Free onsite parking

Complimentary meals during shifts

Job summary

The Belfry Hotel & Resort in Sutton Coldfield is seeking a Memberships Manager to drive new membership sales and deliver a best-in-class sales experience for prospective members. The Memberships Manager will lead proactive sales campaigns, manage incoming enquiries, convert leads, and build strong relationships to ensure membership growth targets are achieved in line with the club's commercial strategy.

The postholder will work closely with internal teams to ensure an aligned, high-quality

Qualifications

• Target-driven with a proactive and positive mindset.
• Naturally engaging and confident in building rapport with all personality types.
• Passionate about health, fitness and wellbeing.
• Collaborative, energetic and a strong team player.
• Resilient and solution-oriented in the face of challenges.
• To actively promote The Belfry in a professional and welcoming manner.
• Represent the club with pride, integrity and professionalism in all interactions.
• Contribute to a culture of continuous improvement across all areas of the leisure business.

Responsibilities

• Drive new membership sales and deliver a best-in-class sales experience.
• Lead proactive sales campaigns, manage incoming enquiries, convert leads, and build strong relationships to ensure membership growth targets.
• Work closely with internal teams to ensure an aligned, high-quality member journey from enquiry through to onboarding.

Skills

Target-driven

Engaging & rapport-building

Health & wellbeing passion

Collaborative & team player

Resilient & solution-focused

Professional promotion of club

Brand & values representation

Continuous improvement mindset

Job description

The Belfry Hotel & Resort in Sutton Coldfield is seeking a Memberships Manager to drive new membership sales and deliver a best-in-class sales experience for prospective members. The Memberships Manager will lead proactive sales campaigns, manage incoming enquiries, convert leads, and build strong relationships to ensure membership growth targets are achieved in line with the club's commercial strategy.

The postholder will work closely with internal teams to ensure an aligned, high-quality