Membership Growth & Engagement Manager

Kent Wildlife Trust; Sandling; Hybrid; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Flexible work options

Wellbeing initiatives

Professional development opportunities

Job summary

Kent Wildlife Trust is seeking a Membership Manager to lead our membership programme, generating around £1.3 million of unrestricted income each year. You’ll develop and deliver our strategy to grow income, recruitment and retention, while strengthening relationships with members and supporting our conservation mission.

You’ll lead a small team, combine strategic thinking with hands-on delivery using CRM data and digital channels to improve performance and the member experience.

Qualifications

• Experience of developing and delivering membership, customer acquisition or retention programmes.
• Strong CRM, data analysis and digital skills.
• Excellent communication and relationship-building skills.
• A commercial and results-focused approach, with experience of achieving targets.
• Strong organisational skills and the ability to balance strategic planning with hands-on delivery.
• Experience of managing or developing others.

Responsibilities

• Leading and developing our membership strategy, plans and KPIs.
• Growing membership through acquisition, retention, renewal and engagement.
• Using data, insight and digital channels to improve performance and identify opportunities.
• Developing compelling membership campaigns, communications and member journeys.
• Working collaboratively across fundraising, marketing, communications and conservation.
• Managing and developing the Membership Officer.
• Managing the membership budget and relationships with suppliers and agencies.

Skills

CRM

Data analysis

Communication

Target-driven

Relationship building

Organisational skills

Tools

CRM software

Job description

Kent Wildlife Trust is seeking a Membership Manager to lead our membership programme, generating around £1.3 million of unrestricted income each year. You’ll develop and deliver our strategy to grow income, recruitment and retention, while strengthening relationships with members and supporting our conservation mission.

You’ll lead a small team, combine strategic thinking with hands-on delivery using CRM data and digital channels to improve performance and the member experience.