Membership Experience Host

Frasers Group; Swindon; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking an enthusiastic individual to join their team, where passion for fitness and exceptional customer service are key. This role is all about creating a welcoming environment for members and guests, ensuring their experience is top-notch while supporting sales and retention efforts. You'll be involved in maintaining cleanliness and hygiene standards, as well as participating in gym activities. If you're driven, flexible, and eager to grow in a dynamic environment, this opportunity offers a chance to thrive and make a real impact in the fitness community.

Benefits

20% discount across all facias

Frasers 1000 bonus scheme

Free Gym membership

Monthly Frasers Champion bonus

Opportunity to deliver personal training sessions

Qualifications

• Outgoing personality with a positive mindset and a passion for fitness.
• Willing to learn and develop skills specific to the role.

Responsibilities

• Maximise member and guest experience through excellent customer service.
• Support sales and retention of memberships and maintain hygiene standards.

Skills

Customer Service

Sales Support

Administrative Duties

Fitness Knowledge

Problem Solving

Flexibility

Target Focused

Tools

Membership Software System

Job description

Everlast Gyms

In our world, the passion and ambition of our people have kept us moving. Their passion for fitness is second to none, their knowledge and service levels hook the customer, and their drive and ambition to be the best is unrivalled.

Elevation is a part of our core, matching with great company benefits to mention a few:

• 20% discount across all facias
• Frasers 1000 bonus scheme
• Free Gym membership
• Monthly Frasers Champion - winners get double their salary for the month
• Opportunity to deliver personal training sessions

Job Description

Main Duties and Responsibilities:

• To maximise every member and guest’s experience in our club.
• To support the sales and retention of memberships through excellent customer service.
• To contribute to the cleaning and hygiene standards of the club as and when required.
• To be a competent key holder of the club, covering shifts as and when required.
• To have a good understanding of the membership software system.
• Ensure you are always up to date with current Fitness Challenges, Class descriptions, and gym floor focus and take part in these.
• Support the Fitness Manager with Gym Floor activities.
• Ensure that you have experienced the products and services on offer.
• Ensure the cleanliness of the Facilities is always above expectation by taking an active role in the upkeep of the club, with support from the full team.
• To drive the secondary spend KPI targets.
• To competently deal with every member complaint you experience, and ensure the relevant manager is made aware.

Qualifications:
Need to be:

• Of an outgoing personality, with a positive mindset.
• Competent with all administrative duties.
• Driven and ambitious with a keen desire to learn and develop both behaviours and competencies specific to the role.
• Willing and able to participate in learning and development opportunities, to progress both your competencies and career.
• Able to drop into operational key holder duties as and when the business requires.
• Passionate about fitness, administration, and customer service.
• Flexible – to work shifts to suit the needs of the business, and to take on additional duties where required to support your team members.
• Target focused – to support the club with sales and retention towards achieving success for the business.

Additional Information:
Want to know more about the great things our brand does? Please visit our LinkedIn page here.

An Opportunity Like This At Frasers Group Is For The Fearless. The Potential Is Massive, The Experience Unrivalled. To Be Able To Make The Most Of It You Need To Live And Breathe Our Principles:

• Think without limits - Think fast, think fearlessly and take the team with you.
• Own it and back yourself - own the basics, own your role and own the results.
• Be relevant - Relevant to our people, our partners, and the planet.