Membership Experience Host - Everlast Gyms

Frasers Group; Swindon; On-site; GBP 20,000 - 25,000; Full time

Job summary

Frasers Group is seeking a customer-focused fitness professional to join their team. This role involves maximising member experiences, supporting membership sales, and maintaining club standards. Ideal candidates will be outgoing, driven, and passionate about fitness, with a commitment to excellent customer service. Benefits include gym membership, discounts, and opportunities for personal training.

Benefits

20% discount across all facias

Frasers 1000 bonus scheme

Free Gym membership

Monthly Frasers Champion bonus

Opportunity for personal training sessions

Qualifications

• Outgoing with a positive mindset.
• Competent in administrative duties.
• Driven, ambitious, eager to learn.

Responsibilities

• Maximise member and guest experience.
• Support sales and retention of memberships.
• Maintain cleanliness and uphold standards.

Skills

Customer Service

Administrative Duties

Sales Focus

Job description

Everlast Gyms...

In our world, the passion and ambition of our people have kept us moving. Their passion for fitness is second to none, their knowledge and service levels hook the customer, and their drive to be the best is unrivalled.

Elevation is a core value of ours, complemented by great company benefits, including:

• 20% discount across all facias
• Frasers 1000 bonus scheme
• Free Gym membership
• Monthly Frasers Champion - winners get double their salary for the month
• Opportunity to deliver personal training sessions

Job Description

Main Duties and Responsibilities:

• Maximise every member and guest’s experience in our club.
• Support the sales and retention of memberships through excellent customer service.
• Contribute to the cleaning and hygiene standards of the club as required.
• Be a competent key holder, covering shifts as needed.
• Understand and operate the membership software system.
• Stay updated with current Fitness Challenges, Class descriptions, and gym floor focus, and participate in these activities.
• Support the Fitness Manager with gym floor duties.
• Experience the products and services on offer.
• Maintain cleanliness and uphold standards of the facilities, actively participating in the upkeep of the club with team support.
• Drive secondary sales and meet KPI targets.
• Handle member complaints professionally and inform the relevant manager.

Qualifications

Must be:

• Outgoing with a positive mindset
• Competent in administrative duties
• Driven, ambitious, eager to learn and develop
• Willing to participate in learning opportunities to progress
• Able to perform operational key holder duties
• Passionate about fitness, administration, and customer service
• Flexible to work shifts and support team needs
• Target-focused to support sales and retention goals

Additional Information

Visit our LinkedIn page to see more of what our brand offers.

At Frasers Group, we seek the fearless. The potential is huge, and the experience is unmatched. To thrive here, you must embody our principles:

• Think without limits - act quickly and fearlessly, inspiring your team
• Own it and back yourself - take responsibility for your role and results
• Be relevant - to our people, partners, and the planet