Regional Guest Services Host

Portico Corporate Reception Management; Bristol; On-site; GBP 29,000; Full time

Job summary

A leading company in corporate reception management is recruiting a Regional Guest Services Host to deliver exceptional customer service across multiple offices. Based in Bristol, the role requires flexibility to travel within the region and offers competitive benefits including a pension, life insurance, and training opportunities.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

Thank you voucher scheme

24-hour personal helpline for employees

Access to discounts and benefits platform

Training and development opportunities

Qualifications

• Friendly candidate passionate about service and detail-oriented.
• Requires a positive, flexible attitude and proven track record in customer service.

Responsibilities

• Be the first point of contact for all queries.
• Provide exceptional customer service while remaining security conscious.
• Travel to various offices for coverage as needed.

Skills

Organizational skills

Communication skills

Customer service

Proactive approach

Job description

We are currently recruiting for a Regional Guest Services Host to join our team, based with a client in the financial services industry.

Although the position is based in Bristol, the main function is to learn the different offices within the region and remain flexible to travel to Birmingham, Beaconsfield, Dublin, Guildford, and Salisbury to cover shifts.

The successful candidate will be the first point of contact for all queries and will work closely with the firm’s staff and other service partners to deliver exceptional customer service.

The role requires conveying a friendly, welcoming attitude, providing a larger-than-life welcome while remaining security conscious. The candidate should know the difference between being discreet and going the extra mile to anticipate guests' needs.

Travel to all offices in the region is expected, sometimes at short notice, with travel expenses paid from the Bristol office.

Hours: 40 hours per week, shifts between 8am-5:30pm, Monday to Friday. Hours may vary depending on operational needs.

Salary: £28,119 per annum.

Qualifications

We seek a friendly candidate passionate about service and detail-oriented, willing to go above and beyond to create exceptional experiences. Strong organizational and communication skills, along with a proactive approach, are essential. Proven track record in customer service and a positive, flexible attitude are required.

Additional Information

What's in it for you?

• Excellent holiday allowance
• Pension contributions
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme
• 24-hour personal helpline for employees, providing counselling & information services
• Access to discounts and benefits platform
• Training and development opportunities through our Training Academy