Membership Experience Host

EVERLAST GYMS; King's Lynn; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a dynamic fitness environment where your passion for health and customer service can shine! This role offers the chance to enhance member experiences, drive sales, and maintain a welcoming atmosphere. With exciting perks like free gym membership and a bonus scheme, you will thrive in a supportive team that values your contributions. Embrace the opportunity to grow in your career while promoting a healthy lifestyle in the community. If you're ready to make a difference and take on new challenges, this role is perfect for you!

Benefits

20% discount across all facias

Frasers 1000 bonus scheme

Free Gym membership

Monthly Frasers Champion - double salary

Qualifications

• Outgoing personality with a positive mindset.
• Driven and ambitious, eager to learn and develop.
• Passionate about fitness and customer service.

Responsibilities

• Maximise every member and guest's experience in our club.
• Support the sales and retention of memberships.
• Maintain cleanliness and hygiene standards.

Skills

Customer Service

Sales Skills

Administrative Skills

Fitness Knowledge

Tools

Membership Software

Job description

Everlast Gyms...

In our world, the passion and ambition of our people have kept us moving. Their passion for fitness is second to none, their knowledge and service levels engage customers, and their drive to be the best is unrivalled.

Elevation is part of our core values, complemented by great company benefits, including:

• 20% discount across all facias
• Frasers 1000 bonus scheme
• Free Gym membership
• Monthly Frasers Champion - winners receive double their salary for the month
• Opportunity to deliver personal training sessions

Main Duties and Responsibilities:

• Maximise every member and guest's experience in our club.
• Support the sales and retention of memberships through excellent customer service.
• Maintain cleanliness and hygiene standards of the club as required.
• Serve as a competent key holder, covering shifts as needed.
• Have a good understanding of the membership software system.
• Stay up-to-date with current Fitness Challenges, Class descriptions, and gym floor focus, and participate in these activities.
• Support the Fitness Manager with gym floor operations.
• Experience and promote the products and services on offer.
• Ensure the facilities' cleanliness exceeds expectations by actively participating in the upkeep of the club, with team support.
• Drive secondary sales and meet KPI targets.
• Handle member complaints professionally and inform the relevant manager.

To learn more about our brand's initiatives, please visit our LinkedIn page.

An opportunity at Frasers Group is for the fearless. The potential is massive, and the experience is unrivalled. To make the most of it, embrace our principles:

• Think without limits - think fast, fearlessly, and lead the team.
• Own it and back yourself - take responsibility for the basics, your role, and results.
• Be relevant - focus on our people, partners, and the planet.

Requirements include:

• An outgoing personality with a positive mindset.
• Competent in administrative duties.
• Driven and ambitious, eager to learn and develop.
• Willing to participate in learning opportunities to advance skills and career.
• Capable of fulfilling operational key holder duties as required.
• Passionate about fitness, administration, and customer service.
• Flexible to work shifts and support team needs.
• Target-focused, supporting sales and retention goals.