Welcome Host Dispatch Relief

Greater Anglia; Cambridge; On-site; GBP 20,000 - 25,000; Full time

Job summary

Greater Anglia provides an opportunity for a full-time role focused on customer service and safety at the station. Ideal candidates will demonstrate professionalism and communication skills, adapting to the fast-paced environment. This position includes a relief roster with varied shifts and comes with extensive benefits such as travel discounts and a pension scheme.

Benefits

Defined Contribution pension scheme

Free travel on GA and discounts on other TOCs

Access to GA Hapi Benefits App

24/7 Employee Assistance Programme

Salary sacrifice schemes

Qualifications

• High level of professionalism and positive attitude required.
• Proactive, friendly, and open communication skills necessary.
• Must remain calm under pressure and be flexible and adaptable.

Responsibilities

• Assist customers and ensure safe transport operations.
• Maintain station security and safety protocols.
• Deliver effective customer service at the station.

Skills

Professionalism

Positive attitude

Communication

Flexibility

Calm under pressure

Job description

The role involves providing a safe environment while delivering effective customer service at the station. Responsibilities include assisting customers, ensuring the safe and punctual dispatch of trains according to the rule book and standards, and maintaining station security and safety protocols.

This is a full-time position with a relief roster over seven days, including early starts, late finishes, nights, weekends, and bank holidays. The earliest start is 04:40, and the latest finish is 06:00. Applicants must have their own transport.

What we are looking for

We seek individuals with a high level of professionalism, a positive attitude, and proactive, friendly, and open communication skills. The role requires remaining calm under pressure, demonstrating integrity, and being flexible and adaptable. As a safety-critical role, a medical assessment will be required upon successful interview.

The closing date for applications is 2nd August 2024

*Note: Vacancies may close earlier due to high application volume*

Our core values are:

• Genuine – welcoming, customer-centric, respectful
• Professional – solution-oriented, accountable, reliable
• Proactive – progressive, innovative, decisive
• Inclusive – empathetic, promoting diversity

We offer a healthy work-life balance, holiday entitlement, and opportunities for career growth. If you are interested, apply now!

Benefits include:

• Defined Contribution pension scheme after 2 years, with option to transfer to a Final Salary scheme
• Free travel on GA and 75% discount on other TOCs for leisure travel
• Free leisure travel on GA and 75% discount for eligible family members
• International travel discount card (FIP) after 12 months of service
• Maternity, paternity, and adoption leave, plus shared parental leave after 26 weeks
• Access to the GA Hapi Benefits App for discounts and offers
• 24/7 Employee Assistance Programme, eyecare, flu vouchers, and physiotherapy services
• Annual vouchers for family and friends
• Salary sacrifice schemes such as Cycle to Work and Technology Scheme (post-probation)