Full Time Nights Host

LOCKE; Cambridge; On-site; GBP 22,000 - 26,000; Full time

Job summary

LOCKE is seeking a Full Time Nights Host in Cambridge to create a welcoming ambiance for guests and manage night reception tasks. The ideal candidate will excel in customer service, possess strong organisational skills, and have a knack for making guests feel at home. Join a dynamic team focused on delivering exceptional hospitality.

Qualifications

• Experience in a customer-facing role is essential.
• Strong grasp of spoken and written English.
• Reliable decision-making and confidence in taking smart risks.

Responsibilities

• Create welcoming experiences for guests.
• Manage reservations and handle queries.
• Patrol property for safety and security.

Skills

Customer service skills

Attention to detail

Organisational skills

Decision-making

Interpersonal skills

Tools

Microsoft Office

Job description

Join to apply for the Full Time Nights Host role at LOCKE

1 week ago Be among the first 25 applicants

Join to apply for the Full Time Nights Host role at LOCKE

Get AI-powered advice on this job and more exclusive features.

The role...

Are you a natural host? A people person with next-level organisational skills? Do you get a kick from creating a seamless, welcoming experience?

Job Description

The role...

Are you a natural host? A people person with next-level organisational skills? Do you get a kick from creating a seamless, welcoming experience?

Reporting to the Assistant General Manager/Night Manager, you’ll be a key member of the night reception team and the face of the Locke brand. It’ll be up to you to make our guests feel at home from the minute they arrive, until the minute they leave (if they can bring themselves to do that…).

What It Looks Like....

• Creating tell-your-mates experiences for guests
• Being a friendly face and go-to person for guests, contractors and visitors
• Inspiring and informing guests on local attractions and goings-on
• Welcoming guests when you check them in and leaving a great impression when you check them out
• Managing reservations and queries online, by email, on the phone and in person with a can-do attitude
• Handling out-of-hours guest queries for other edyn properties
• Building relationships with guests that make them want to come back
• Being an active member of the team in meetings and development sessions
• Patrolling the property to make sure it’s safe and secure, and dealing with any issues
• Being accountable for health and safety at your property overnight
• Preparing and reviewing reports in preparation for the day ahead
• Cleaning areas of the property and carrying out ad hoc tasks where needed, such as moving linen
• Being happy working both on your own and as part of a team
• Taking payments, handling cash and reconciling the books at the end of the day
• Actively looking for opportunities to grow revenue and occupancy
• Identifying upselling opportunities
  
  

What You'll Need...

• Experience in a customer-facing role
• Intuitive customer service skills
• Natural influencing skills with a knack for managing expectations
• Reliable decision-making
• Confidence to act quickly and take smart risks based on insight
• Strong grasp of spoken and written English
• Impeccable attention to detail
• Confidence using IT systems and software (including Microsoft Office)

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Design, Art/Creative, and Information Technology

• Industries

  Travel Arrangements

Referrals increase your chances of interviewing at LOCKE by 2x

Sign in to set job alerts for “Host” roles.

Cambridge, England, United Kingdom 1 month ago

Cambridge, England, United Kingdom 3 days ago

Cambridge, England, United Kingdom 3 weeks ago

Cambridge, England, United Kingdom 2 weeks ago

Cambridge, England, United Kingdom 2 months ago

Melbourn, England, United Kingdom 1 week ago

Milton, England, United Kingdom 4 hours ago

Croydon, England, United Kingdom 4 months ago

Cambridge, England, United Kingdom 1 week ago

Cambridge, England, United Kingdom 1 week ago

Newmarket, England, United Kingdom 1 week ago

Newmarket, England, United Kingdom 1 day ago

Huntingdon, England, United Kingdom 1 hour ago

Cambridge, England, United Kingdom 2 months ago

Contractor Specialist Recruiter as Guest Facilitator (Workshops, Panels, etc.)

Cambridge, England, United Kingdom 1 month ago

Cambridge, England, United Kingdom 4 weeks ago

Newmarket, England, United Kingdom 2 weeks ago

Christchurch, England, United Kingdom 2 days ago

Bishop's Stortford, England, United Kingdom 1 week ago

Senior Recruitment Consultant - US Market

Bishop's Stortford, England, United Kingdom 1 week ago

Hinxton, England, United Kingdom 5 days ago

Project Reactivate - Internal Audit Opportunities

Cambridge, England, United Kingdom 1 week ago

Cambridgeshire, England, United Kingdom 3 weeks ago

Pampisford, England, United Kingdom 1 month ago

Baldock, England, United Kingdom 5 days ago

Bishop's Stortford, England, United Kingdom 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.