Guest Services Host

Portico; Cambridge; On-site; GBP 29,000; Full time

Job summary

A leading company in the financial services industry is hiring a Guest Services Host in Cambridge. The successful candidate will provide exceptional customer service, ensuring a welcoming environment while managing administrative tasks and catering requests. Great opportunity for individuals with a passion for service and attention to detail.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

Thank you voucher scheme

24-hour personal helpline for employees

Access to discounts and benefits platform

Training and development opportunities

Qualifications

• Passion for service and attention to detail.
• Proven track record in delivering outstanding customer service.
• Strong organizational and communication skills.

Responsibilities

• First point of contact for all queries.
• Provide excellent customer service and handle administrative duties.
• Assist with catering requests and food service.

Skills

Customer Service

Organizational Skills

Communication Skills

Attention to Detail

Proactivity

Job description

Guest Services Host

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Company Description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!

Company Description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!

Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Job Description

We are currently recruiting for a Guest Services Host to join our team in the Cambridge offices of a client in the financial services industry!

The successful candidate will be the first point of contact for all queries. They will also work closely with the firm’s staff, as well as other service partners to provide the best possible level of customer service to all.

Conveying an attitude where no request is too big and no detail is too small, the successful Guest Services Host will provide a friendly, larger than life welcome, whilst remaining security conscious. They will also know the difference between being discreet and going the extra mile to anticipate the needs of their guests.

They will also work closely with the regional facilities manager to assist with general administration, as well as handling catering requests for the meeting rooms and the service of food and drinks.

Hours: 40 hours per week, between 8am–5pm, Mon-Fri

Salary: £28,840

Qualifications

We are looking for a friendly candidate with a passion for service and attention to detail. They must be willing to go above and beyond to create exception experiences for our clients, as well as possessing strong organisational, communication skills and demonstrating a keen level of pro-activity with a range of tasks.

The ideal candidate must have a proven track record in delivering outstanding customer service.

Additional Information

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Design, Art/Creative, and Information Technology

• Industries

  Hospitality

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