Membership Experience Host

Frasers Group; King's Lynn; On-site; GBP 20,000 - 28,000; Full time

Job summary

Join Frasers Group as a fitness ambassador, maximising the experience for members and guests. This role encompasses customer service, operational duties, and a commitment to cleanliness and hygiene standards. If you have a passion for fitness and are eager to develop within a vibrant club environment, we want to hear from you!

Benefits

20% discount across all facias

Free Gym membership

Monthly Frasers Champion

Qualifications

• Outgoing personality with a positive mindset.
• Target-focused, supporting sales and retention goals.
• Able to perform operational key holder duties as required.

Responsibilities

• Maximise member and guest experience in the club.
• Support sales and retention of memberships.
• Maintain cleanliness and hygiene standards of the club.

Skills

Customer Service

Fitness Knowledge

Administrative Skills

Sales Focus

Flexibility

Job description

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In our world, the passion and ambition of our people have kept us moving. Their passion for fitness is second to none, their knowledge and service levels hook the customer, and their drive and ambition to be the best are unrivalled.

Elevation is a part of our core, matching with great company benefits, including:

• 20% discount across all facias
• Free Gym membership
• Monthly Frasers Champion - winners get double their salary for the month
• Opportunity to deliver personal training sessions

Main Duties and Responsibilities:

• Maximise every member and guest’s experience in our club.
• Support the sales and retention of memberships through excellent customer service.
• Contribute to the cleaning and hygiene standards of the club as required.
• Be a competent key holder, covering shifts as needed.
• Understand and operate the membership software system effectively.
• Stay updated with current Fitness Challenges, Class descriptions, and gym floor focus; participate in these activities.
• Assist the Fitness Manager with Gym Floor duties.
• Experience the products and services offered.
• Maintain cleanliness of the facilities, actively supporting the upkeep of the club with the team.
• Drive secondary spend KPI targets.
• Handle member complaints competently and inform the relevant manager.

Person Specification:

• Outgoing personality with a positive mindset.
• Competent in administrative duties.
• Driven, ambitious, and eager to learn and develop.
• Willing to participate in learning and development opportunities.
• Able to perform operational key holder duties as required.
• Passionate about fitness, administration, and customer service.
• Flexible to work shifts and take on additional duties to support the team.
• Target-focused, supporting sales and retention goals.

For more about our brand, visit our LinkedIn page here.

At Frasers Group, we seek the fearless. The potential is massive, and the experience is unrivalled. To make the most of it, you need to embody our principles:

• Think without limits - Think fast, fearlessly, and lead the team.
• Own it - Take ownership of your role and results.
• Be relevant - Be relevant to our people, partners, and the planet.