Guest Services Host - Night Auditor

Staycity Group; Cambridge; On-site; GBP 20,000 - 26,000; Full time

Job summary

Join a thriving aparthotel operator as a Guest Services Host - Night Auditor in Cambridge, where you will engage with guests, ensure exceptional service, and contribute to a dynamic team environment. Enjoy generous benefits that support your personal and family needs, including paid family leave and education support. Make your mark in a fast-paced, inclusive atmosphere that values each member's contribution.

Benefits

Paid family leave

Flexible working patterns

Discounted rates for overnight stays

Education Support

Volunteer days

Employee Assistance Program (EAP)

Qualifications

• Prior experience in a similar role is helpful but full training will be provided.

Responsibilities

• Welcome guests warmly and ensure they feel at home.
• Engage in maintaining a fun and fast-paced environment while providing excellent service.
• Take ownership of your role and represent the company with pride.

Skills

Customer Service

Communication

Teamwork

Job description

Join to apply for the Guest Services Host - Night Auditor role at Staycity Group

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Join to apply for the Guest Services Host - Night Auditor role at Staycity Group

This range is provided by Staycity Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Welcome to Wilde, a thriving, exciting and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we’re on an unstoppable journey, with exceptional properties across iconic European cities like London, Berlin, Edinburgh, Lisbon and Vienna

We are on the search for our next Guest Services Host - Night Auditor at Wilde to work across our public areas, lobby, reception and R&B spaces. Embrace the high-paced, evolving environment with enthusiasm and curiosity. At Wilde, we’re not just an aparthotel group: we're a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact. Our Irish heritage mixes with local cultures to form new experiences that are unique to each city, and each Wilde. Join now and unleash your unique potential!

Benefits: We want you and your loved ones to thrive, we’ll support your health, wellness, learning and development and if you decide it’s time to start or grow a family rest assured we celebrate that too:

• Paid family leave
• Maternity Leave: 26 weeks fully paid (>1 year of service)
• Paternity Leave: 6 weeks fully paid (>1 year of service)
• Surrogacy Leave: 24 weeks fully paid (>1 year of service)
• Adoptive Leave: 24 weeks fully paid (>1 year of service)
• Flexible working patterns including full and part time roles to support all team members
• Cycle to work scheme- to support a healthy lifestyle and our planet (only applicable in Ireland/UK)
• Discounted rates for overnight stays for you, and your family and friends
• Refer and earn scheme if you successfully refer a friend to work with us
• Cycle to work scheme- to support a healthy lifestyle and our planet (only applicable in Ireland/UK)
• Education Support to help you foster new skills, build confidence and flourish
• Volunteer days: 2 paid volunteer days per year to support causes in your local community
• EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)
  
  

We would love you to have:

• Prior experience in a similar role is helpful but full training will be provided!
  
  

What you can do for us:

• Endless Opportunities in One Space: Whether you’re welcoming guests or crafting the perfect cocktail, you'll thrive in our dynamic lobby, bar, and host stand. It's about maintaining a fun, fresh, and fast-paced environment while delivering excellent service.
• Be the Ultimate Brand Ambassador: Take ownership of your role with enthusiasm, energy, and a touch of flair—become the face of Wilde and represent us with pride.
• Make a Lasting Impact: Confidence is key! Master communication and teamwork to create memorable experiences for every guest that walks through our doors.
• Stay Driven, Stay Motivated: Strive for excellence every day—set ambitious goals and exceed them. We work together to push boundaries and celebrate our collective success.
• Exemplify Excellence at All Times: From the moment guests arrive, greet them warmly and with a smile, ensuring they feel welcome and at home.
• Understand Your Guests: Commit to learning the preferences and needs of our guests to provide personalised, thoughtful service that leaves a lasting impression.
• Push the Boundaries of Excellence: Constantly seek opportunities to innovate and improve. Your drive to make things better propels us all toward greater success.
• Lead with Kindness and Respect: Foster a culture of respect, inclusivity, and kindness, ensuring everyone feels valued and part of the team.
• Engage with the Community: Actively participate in local charity events and initiatives, building strong relationships within the community and contribute to our collective mission.
  
  

If you possess the ability to navigate through challenges with a blend of kindness and clarity, we'd love to hear from you! Whether you're a seasoned expert or someone with a burning desire to grow and learn, we believe that variety is the spice of life, and there's a place for you in our vibrant team. So, join us in this exciting and ever-evolving journey, where you'll be encouraged to reach your full potential. Let's make the world a little brighter, one guest at a time.

Start your Wilde journey today! Take the leap and click "apply" now!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Design, Art/Creative, and Information Technology

• Industries

  Restaurants

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