Membership Experience Host

Frasers Group; Canterbury; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in fitness is seeking enthusiastic individuals to join their team. This role offers the chance to elevate member experiences while contributing to a vibrant gym environment. As part of a dynamic team, you'll support sales and retention goals, maintain cleanliness, and engage in exciting fitness challenges. The company fosters a culture of growth and ambition, encouraging employees to think without limits and take ownership of their roles. If you're passionate about fitness and customer service, this opportunity is perfect for you!

Benefits

20% Discount across all facias

Frasers 1000 Bonus Scheme

Free Gym Membership

Monthly Frasers Champion Bonus

Qualifications

• Outgoing and positive personality with a passion for fitness.
• Competent in administrative duties and eager to learn.

Responsibilities

• Maximise member and guest experiences in the club.
• Support membership sales and retention through excellent service.

Skills

Customer Service

Administrative Duties

Sales Support

Fitness Knowledge

Education

Fitness Certification

Job description

Everlast Gyms

In our world, the passion and ambition of our people have kept us moving. Their passion for fitness is second to none, their knowledge and service levels hook the customer, and their drive and ambition to be the best are unrivalled.

Elevation is a part of our core, complemented by great company benefits, including:

• 20% discount across all facias
• Frasers 1000 bonus scheme
• Free Gym membership
• Monthly Frasers Champion - winners get double their salary for the month
• Opportunity to deliver personal training sessions

Job Description

Main Duties and Responsibilities:

• Maximise every member and guest’s experience in our club.
• Support the sales and retention of memberships through excellent customer service.
• Contribute to the cleaning and hygiene standards of the club as required.
• Be a competent key holder, covering shifts as needed.
• Understand the membership software system.
• Stay updated with current Fitness Challenges, Class descriptions, and gym floor focus, and participate in these activities.
• Support the Fitness Manager with Gym Floor activities.
• Experience the products and services on offer.
• Maintain the cleanliness of the facilities, actively supporting the team in upkeeping the club.
• Drive secondary spend KPI targets.
• Handle member complaints effectively and inform the relevant manager.

Qualifications

Need to be:

• Outgoing, positive personality
• Competent with administrative duties
• Driven, ambitious, eager to learn and develop
• Willing to participate in learning and development opportunities
• Able to perform operational key holder duties as required
• Passionate about fitness, administration, and customer service
• Flexible to work shifts and support the team
• Target-focused to support sales and retention goals

Additional Information

For more about our brand, visit our LinkedIn page.

An opportunity with Frasers Group is for the fearless. The potential is massive, and the experience is unrivalled. To make the most of it, live and breathe our principles:

• Think without limits
• Own it and back yourself
• Be relevant