Membership Experience Host - Everlast Gyms

Frasers Group; Canterbury; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in the fitness sector is seeking a Membership Experience Host to elevate customer satisfaction. This role is perfect for those passionate about fitness and customer service, as you will be responsible for enhancing every member's experience and supporting sales efforts. With opportunities for personal growth and development, you will work in a dynamic environment that values ambition and teamwork. Join a forward-thinking company where your contributions will directly impact the success of the club and help shape the future of fitness experiences.

Benefits

20% discount across all facias

Free Gym membership

Monthly Frasers Champion - winners get double their salary for the month

Qualifications

• Outgoing personality with a passion for fitness and customer service.
• Competent in administrative duties and flexible with shift work.

Responsibilities

• Maximise member and guest experiences through excellent service.
• Support sales and retention of memberships.
• Maintain cleanliness and hygiene standards in the club.

Skills

Customer Service

Administrative Skills

Sales Skills

Fitness Knowledge

Positive Mindset

Flexibility

Tools

Membership Software System

Job description

Membership Experience Host - Everlast Gyms

• Full-time

Everlast Gyms...

In our world the passion and ambition of our people have kept us moving. Their passion for fitness is second to none, their knowledge and service levels hook the customer, their drive and ambition to be the best is unrivalled.

Elevation is a part of our core, matching with great company benefits to mention a few:

• 20% discount across all facias
• Free Gym membership
• Monthly Frasers Champion - winners get double their salary for the month

Main Duties and Responsibilities:

• To maximise every member and guest’s experience in our club.
• To support the sales and retention of memberships through excellent customer service.
• To contribute with the cleaning and hygiene standards of the club as and when required.
• To be a competent key holder of the club, covering shifts as and when required.
• To have a good understanding of the membership software system.
• Ensure you are always up to date with current Fitness Challenges, Class descriptions and gym floor focus and take part in these.
• Support the Fitness Manager with Gym Floor.
• Ensure that you have experienced the products and services on offer.
• Ensure the cleanliness of the Facilities are always above expectation by taking an active role in the upkeep of the club, with support from the full team.
• To drive the secondary spend KPI targets.
• To competently deal with every member complaint you experience, and ensure the relevant manager is made aware.

Need to be:

• Of an outgoing personality, with a positive mindset.
• Competent with all administrative duties.
• Driven and ambitious with a keen desire to learn and develop both behaviours and competencies specific to the role.
• Willing and able to participate in learning and development opportunities, to progress both your competencies and career.
• Able to drop into operational key holder duties as and when the business requires.
• Passionate about fitness, administration and customer service.
• Flexible – to work shifts to suit the needs of the business, and to take on additional duties where required to support your team members.
• Target focussed – to support the club with sales and retention towards achieving success for the business.

Want to know see more of the great things our brand does please visit our LinkedIn page here.

An opportunity like this at Frasers Group is for the fearless. The potential is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:

• Think without limits - Think fast, think fearlessly and take the team with you.
• Own it and back yourself - own the basics, own your role and own the results.
• Be relevant - Relevant to our people, our partners and the planet.