Membership Experience Host

TN United Kingdom; Grays; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking an enthusiastic individual to enhance member experiences and support club operations. This role involves maximizing customer satisfaction, maintaining high standards of cleanliness, and assisting with sales and retention efforts. The ideal candidate will possess a positive attitude, a passion for fitness, and a commitment to delivering exceptional service. Join a dynamic team where your contributions will help shape a vibrant community and drive success in a fast-paced environment. Embrace the opportunity to grow and develop your skills in a supportive atmosphere.

Qualifications

• Outgoing personality with a positive mindset.
• Competent in administrative duties and customer service.
• Target-focused, supporting sales and retention goals.

Responsibilities

• Maximise member and guest experience in the club.
• Support sales and retention of memberships through excellent service.
• Maintain cleanliness and hygiene standards in the club.

Skills

Customer Service

Sales Support

Fitness Knowledge

Administrative Skills

Education

High School Diploma

Tools

Membership Software

Job description

The provided job description contains detailed responsibilities and qualifications, but it suffers from significant formatting issues, redundancy, and lack of clarity in some sections. To improve readability and professionalism, I will consolidate duplicate points, correct structural inconsistencies, and enhance clarity while maintaining the original content and intent.

Below is the refined version:

Job Description

Main Duties and Responsibilities:

• Maximise every member and guest’s experience in our club.
• Support the sales and retention of memberships through excellent customer service.
• Contribute to maintaining high standards of cleanliness and hygiene in the club.
• Act as a competent key holder, covering shifts as required.
• Maintain a good understanding of the membership software system.
• Stay up-to-date with current Fitness Challenges, class descriptions, and gym floor focus, and participate in these activities.
• Support the Fitness Manager with Gym Floor operations.
• Experience and familiarize yourself with the products and services offered.
• Ensure the facilities are kept above expectations by actively participating in the upkeep of the club, with support from the team.
• Drive secondary spend KPI targets.
• Handle member complaints competently and ensure relevant managers are informed.

Qualifications:

• Outgoing personality with a positive mindset.
• Competent in all administrative duties.
• Driven, ambitious, with a keen desire to learn and develop.
• Willing to participate in learning and development opportunities to progress.
• Able to perform operational key holder duties as required.
• Passionate about fitness, administration, and customer service.
• Flexible to work shifts and support the team as needed.
• Target-focused, supporting sales and retention goals.

Additional Information:

Visit our LinkedIn page to see more about our brand. This opportunity at Frasers Group is for the fearless. Embrace our principles:

• Think without limits - Think fast, fearlessly, and lead the team.
• Own it and back yourself - Take responsibility for your role and results.
• Be relevant - Stay relevant to our people, partners, and the planet.