Membership Executive

The Roof Gardens; Greater London; In loco; GBP 28.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

London Living Wage Employer

Holiday entitlement 20 days + extra '庆

Birthday & volunteering day

Descrizione del lavoro

The Roof Gardens is seeking an organised Membership Executive to ensure every member's experience from application to onboarding and beyond is exceptional. You will manage payments, CRM data, reporting, and collateral while collaborating with the Membership Experience team.

We offer growth opportunities, a London Living Wage environment, generous holiday entitlement, strong well-being support, and a supportive team culture in central London.

Competenze

• Proven experience in a similar Membership Executive or Administration role.
• Tech savvy with systems, CRM databases and data reporting.

Mansioni

• Check the membership system daily and follow up on payments and enquiries with accurate communication.
• Follow up on outstanding fees by phone or email; process pro rata refunds where needed.
• Update CRM daily with member preferences, feedback and behaviour notes in line with SLAs.
• Manage department collateral such as gifting items, headed paper, brochures etc.
• Provide daily and weekly reports on current members, subscriptions, joins, renewals and resignations for senior management.

Conoscenze

Attention to detail

Organisational skills

Time management

Data accuracy

Strumenti

CRM system

Excel

Descrizione del lavoro

We are looking for an organised and meticulous Membership Executive to join our team at The Roof Gardens. You will work on making sure our members’ experience is second to none, from the point of application to onboarding, and beyond, exceeding their expectations at every point.

Key Responsibilities

• Checking the membership system daily to follow up on member payments, enquiries, required follow ups is accurate. Ensuring communication etiquette is appropriate and representative of The Roof Gardens, building a rapport with members.
• Follow up on any outstanding fees with members personally on the phone or on e-mail and process membership refunds (pro rata) as necessary.
• Work closely with the membership experience team to ensure that all information and knowledge of members is updated daily in the CRM system from preferences, feedback to behaviour notes are in line with our SLAs.
• Be responsible for the department’s collateral eg gifting items, headed paper, brochures etc.
• Provide various daily and weekly reports from numbers of current members (and their subscription type), new members joining, renewing and resigning for senior management as required.

About You

• Proven experience in a similar Membership Executive or Administration role within a luxury or members environment.
• Tech savvy and an interest in systems and processes. Preferable experience with Excel, CRM database systems and other relevant systems, inc data management, reporting and analysis and online payment processing.
• Data accuracy when reporting with attention focused on detail.
• Strong administrative, coordination and organisational skills.
• Integrity, professionalism, confidentiality and discretion.
• Driven, solutions orientated and curious.
• Time management and able to prioritise multiple tasks using own initiative.
• Competitive salary above market rate - We are proud to be a London Living Wage Employer
• 20 days holiday (excluding bank holidays), plus an extra ‘celebrate you day’ & a paid volunteering day (increasing up to 33 days with each year of continuous service).
• 50% discount when dining in our restaurants.
• Generous 'Refer a Friend' scheme up to £1,000.
• Team socials to celebrate our successes.
• Access to Wagestream for financial well-being support.
• 24/7 confidential well-being and mental health support via our Employee Assistance Program.
• Growth opportunities, both personally and professionally.
• Breakout spaces with showers, secure storage, and areas to relax with colleagues.
• Company pension scheme.
• Access to Hospitality Action benefits hub for discounts plus eye Test vouchers.

We are a community united by attitude, curiosity and optimism, not defined by background. We celebrate individuality and free expression. It doesn't matter where you have come from, it's where you are going. The Roof Gardens is a welcoming place of acceptance where growth is nurtured, experiences are shared, stories are exchanged and ideas are born.

If you’d like to join us on the next chapter of The Roof Gardens, we’d love to hear from you.