Membership Coordinator – Luxury Private Clubs (Mayfair)

The Birley Clubs; Greater London; Presencial; GBP 23 000 - 29 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Staff discounts

Discounted corporate rate at V Health

Employee events

Access to pension scheme

Stream – pay as you earn

Dine Around – 30% off at group venues

Employee Assistance Programme

Life Insurance cover

Resumo da oferta

The Birley Clubs in London’s Mayfair HQ is seeking a meticulous Membership Assistant to join the Membership Team. You will handle membership administration, enquiries, payments and records with confidentiality and professionalism.

As a key point of contact for Members and internal stakeholders, you will work across Salesforce, payments, and communications, ensuring accurate records and timely responses in a busy, service-led environment.

Qualificações

• Experience in a customer-facing administrative role.
• Excellent written and verbal communication and professional telephone manners.
• Highly organised with attention to detail and able to prioritise deadlines.
• Strong numeracy and comfortable handling payments and financial information.
• Experience with CRM or databases; Salesforce desirable.
• Proficient in Microsoft Office, with intermediate Excel.

Responsabilidades

• Provide administrative support to the Membership Team via phone, email and correspondence.
• Support membership administration including elections, renewals and details changes.
• Maintain Salesforce membership records and payment details.
• Process membership payments and issue payment links.
• Monitor outstanding payments and send reminders.
• Manage cancellations and update systems by deadlines.
• Run Salesforce and membership reports to support renewal tracking.
• Scan, file and maintain confidential membership documentation.
• Create invoices and other membership documentation using templates.
• Support ordering of Membership Team stationery and liaise with printers.
• Provide general administrative support and assist with ad hoc projects.

Conhecimentos

Customer service

Communication

Organisation

Attention to detail

Numeracy

Telephone manners

Ferramentas

Salesforce

Microsoft Office

Excel

Descrição da oferta de emprego

The Birley Clubs in London’s Mayfair HQ is seeking a meticulous Membership Assistant to join the Membership Team. You will handle membership administration, enquiries, payments and records with confidentiality and professionalism.

As a key point of contact for Members and internal stakeholders, you will work across Salesforce, payments, and communications, ensuring accurate records and timely responses in a busy, service-led environment.