Membership Manager

Neon Search Ltd; Greater London; Sur place; GBP 60 000 - 90 000; Plein temps

Résumé du poste

Neon Search Ltd. partners with a prestigious London luxury private members' club to appoint an exceptional Membership Manager. You will drive growth, nurture relationships with high-net-worth clientele and ensure a truly personalised member experience.

You'll engage with prospective members, onboard onboarding, retention, and act as a brand ambassador at events, coordinating with hospitality and leadership teams to elevate relationships and loyalty.

Qualifications

• Proven experience in membership management, business development or relationship-led roles within luxury private members' clubs, premium hospitality or a similarly high-end environment.
• Strong network with high-net-worth individuals and influential professionals.
• A successful track record of driving membership acquisition, engagement and retention.
• Excellent interpersonal and communication skills with a confident, polished and personable approach.
• Strong commercial awareness and the ability to identify opportunities for growth without compromising the member experience.

Responsabilités

• Drive membership acquisition and retention, delivering sustainable growth while maintaining the club's exclusivity and positioning.
• Identify, engage and build relationships with prospective members through proactive networking, referrals and strategic partnerships.
• Develop meaningful, long-term relationships with existing members, ensuring exceptional levels of engagement and satisfaction.
• Oversee the membership journey, from initial enquiry and application through onboarding, engagement and renewal.
• Represent the club at private events, industry gatherings and networking opportunities, acting as a credible and engaging brand ambassador.
• Collaborate with the wider hospitality, events and leadership teams to deliver an exceptional and highly personalised member experience.

Connaissances

Membership management

Relationship management

Networking

Business development

Client relationships

Description du poste

Neon Search is partnering with an exclusive luxury private members' club in London to appoint an exceptional Membership Manager.

This is an exciting opportunity to join a prestigious destination where exceptional hospitality, meaningful connections and a highly personalised member experience are at the heart of the business.

We are seeking a commercially minded, relationship-driven individual who understands the expectations of a discerning international clientele and has the confidence, network and interpersonal skills to develop a thriving membership community.

The successful individual will play an important role in driving membership growth, nurturing existing relationships and ensuring every member feels genuinely valued.

Key Responsibilities

• Drive membership acquisition and retention, delivering sustainable growth while maintaining the club's exclusivity and positioning.
• Identify, engage and build relationships with prospective members through proactive networking, referrals and strategic partnerships.
• Develop meaningful, long-term relationships with existing members, ensuring exceptional levels of engagement and satisfaction.
• Oversee the membership journey, from initial enquiry and application through onboarding, engagement and renewal.
• Represent the club at private events, industry gatherings and networking opportunities, acting as a credible and engaging brand ambassador.
• Collaborate with the wider hospitality, events and leadership teams to deliver an exceptional and highly personalised member experience.
• Identify opportunities to enhance member engagement, strengthen loyalty and develop the club's wider community.
• Monitor membership performance, acquisition pipelines and retention trends, providing commercial insight and recommendations to senior leadership.

About You

We would welcome applications from accomplished membership and relationship management professionals who can demonstrate:

• Proven experience in membership management, business development or relationship-led roles within luxury private members' clubs, premium hospitality or a similarly high-end environment.
• A strong network and the natural ability to build trusted relationships with high-net-worth individuals and influential professionals.
• A successful track record of driving membership acquisition, engagement and retention.
• Excellent interpersonal and communication skills, with a confident, polished and personable approach.
• Strong commercial awareness and the ability to identify opportunities for growth without compromising the member experience.
• An understanding of discretion, confidentiality and the expectations associated with exclusive membership environments.
• A proactive, entrepreneurial mindset and a genuine passion for hospitality, people and creating exceptional experiences.

Why Explore This Opportunity?

This is an opportunity to become an integral part of a distinctive luxury members' club, contributing directly to its continued growth and reputation.

The role offers a compelling combination of commercial responsibility, relationship development and genuine influence over the membership experience.

We are looking for someone who understands that the most successful private members' clubs are built not simply on exclusivity, but on the quality of their relationships, the strength of their community and the experiences they create.

All applications and enquiries will be handled with complete discretion.