Membership and Engagement Manager

Cyber and Fraud Centre - Scotland; City of Edinburgh; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

The Cyber and Fraud Centre Scotland seeks a Membership Engagement Manager to enhance and grow member support in cybersecurity. This engaging role requires strong communication and interpersonal skills to connect with members, ensuring continued relevance and engagement within the community.

Benefits

Flexible Working Hours

4-Day Working Week

Qualifications

• Demonstrable skills in building trust with various stakeholders.
• Previous experience in a similar membership-related role is preferable.
• Knowledge of Cyber Security is a great asset.

Responsibilities

• Engage with current members and grow membership.
• Deliver effective action plans aligned with targets.
• Ensure membership offerings remain relevant through feedback.

Skills

Stakeholder Engagement

Communication

Collaboration

Education

Relevant Degree or Experience

Job description

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Cyber and Fraud Centre Scotland – Edinburgh – Hybrid role

Who we are

The Cyber and Fraud Centre is Scotland’s only cyber social enterprise. With our dedicated team, we protect organisations all over Scotland by offering professional services, skills, and community building. The Cyber and Fraud Centre has established itself as an authoritative voice in the realm of cyber safety and resilience ensuring a safer and more robust business landscape in Scotland.

Our values: integrity, ethical and making a difference are at the heart of everything we do. We ensure that all private, public and third sector organisations we work with have access to our people and resources, to stay secure. We are dedicated to promoting cybersecurity and providing comprehensive support within the business sector. We achieve this through the delivery of education and preventative training, as well as actively raising awareness of threats throughout the business community and providing support in the event of an incident. It is our intention that organisations have the skills and knowledge to protect themselves against online attacks.

We are a small, high performing team with a focus on genuine care and respect for one another as we work to bring cyber safety to organisations around Scotland. The threat landscape is constantly evolving, and this is an exciting time to join us as we continue to grow and expand our services. Due to the volume of calls we received from individual victims of fraud and cyber-crimes, we created a charity, Cyber and Fraud Hub to provide support to individuals, which this role will also support. We have an internal culture and well-being group, and we meet to discuss what we have been doing, and what new things we can do to further enhance the experience for employees. This has led to us implementing a 4-day working week.

About the role

Members are our most valued supporters and sit at the heart of the Cyber and Fraud Centre. They provide crucial support to the Centre, they are a voice in the Cyber Community and by working with us they are helping us in our mission as a socially driven organisation is to deliver accessible, affordable, and relevant cyber and fraud services.

We are looking for a Membership Engagement Manager to engage with our current members and also grow our membership. We have crafted our membership offerings to ensure that members can be more Cyber Resilient in a very cost effective way, with monthly cyber training and events, template generation around Incident response and others and immediate access to a team of cyber professionals when you need it, but we want you to ensure we stay relevant from feedback from our members.

You will work with our team to ensure that membership is relevant, members are engaged, and we are growing our membership to ensure cyber resilience across the country.

About You

You will be a highly personable and professional individual, with demonstrable skills in listening, collaborating, and building trust with stakeholders across all organisations to deliver high performance.

Knowledge of Cyber Security would be a great asset to any applicant.

An excellent communicator, you will be experienced in developing and delivering effective action plans and delivering against targets.

A self-starter, you will thrive on getting out and meeting people and developing effective relationships with the support of an amazing team at the Centre.

Previous experience in a similar role is preferable.

Must have the right to work in the UK.

For further information please see the job description for this role.

To apply

Send an up-to-date CV and cover letter setting out your suitability for the role to [e-mail].

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Public Safety

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