Treatment Supervisor

Champneys; Mottram St Andrew; Remote; GBP 18,000 - 28,000; Full time

Benefits offered by this job

Health, Wellness incentives

Digital fitness programmes

Nutrition guides and recipes

Self-Guided meditation

Champneys experiences

App for schedules and leave

Employee Assistance Programme

Discounts on Champneys stays and[Champ

Job summary

Champneys is seeking a dedicated Spa professional to support the promotion of our iconic wellbeing brand in Mottram St Andrew. You will maintain high spa standards, deliver treatments, train colleagues and collaborate with managers to hit KPIs and enhance guest experiences.

You will oversee therapist schedules, assist with recruitment, and work closely with reception to maximise revenue while upholding our spa service standards and brand promises.

Qualifications

• Ability to uphold Champneys Spa customer service standards
• Experience in supervising team performance and scheduling
• Experience in recruitment including interviews and inductions
• Strong focus on delivering high standards in treatments and retail

Responsibilities

• Conduct daily uniform checks to uphold high standards
• Work with Elemis and Clarins Account Managers to maximize retail opportunities
• Collaborate with Spa Management and in-house trainer to meet KPIs
• Attend the 8am booking station and ensure attendance
• Organise and monitor therapist rotas and recruitment tasks
• Train and develop therapists in specialist treatments and customer service
• Maintain stock management for treatment and retail products
• Liaise with product suppliers on training needs and promotions
• Ensure spa standards are adhered to at all times
• Support reception team to maximise revenue opportunities
• Deliver treatments to the required standards within set times
• Ensure rooms and therapist presentation are clean, hygienic and well-maintained
• Communicate daily treatment and retail revenues to therapists

Skills

Customer service

Retail sales

Team leadership

Communication

Job description

This role is integral to the promotion and influence of our Brand, the spa operation is the very essence of our brand and as such the role is a key part of our operation. We work in times of constant evolution and development; it is therefore an essential requirement that you remain to be knowledgeable in your specialist area and use this knowledge to support your team and ensure that the highest standards are met.

Some responsibililties include;

• Conduct daily uniform checks ensuring the highest of standards are met.
• Work alongside the Elemis and Clarins Account Managers to ensure maximum retail opportunities.
• Work closely with the In-House trainer, spa management to ensure set KPI’s are met.
• Attend the 8am booking station or ensure suitable attendance.
• Attend tours that are conducted and ensure the therapists are conducting them inline with our SOPs. Additionally, ensure the correct talk likes and demonstrations are being conducted.
• Carry out management responsibilities.
• Where trade tests have been conducted ensure, there is an appropriate follow up takes place.
• Ensure all Champneys Spa Customer service standards are adhered to all times
• Work closely with the reception team and maximise revenue opportunities at all times.
• Carry out beauty treatments to the required standards ensuring the specific treatment time is adhered to.
• Constantly maintain high levels of room and therapist presentation ensuring rooms are kept in a clean, hygienic, safe and well-maintained condition.
• Fully understand and monitor daily treatment and retail sales revenues and ensure these are effectively communicated to all therapists.
• Organise and control an effective stock management system of all treatment and retail products, following standard Purchase Order procedures.
• Assist the Spa Manager with recruitment including; interviews, trade test and induction.
• Ensure the efficient and effective scheduling of therapist rotas.
• Assessment of all therapists, constant development and training in specialist treatments and customer service.
• Provide treatments and training within the spa department to the highest standards of service whilst supporting the Manger with business demands.
• Support spa manager with administrational tasks as required,
• Liaise with product suppliers with regard to training needs, improving retails sales, stock, retail displays and promotions

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• Health, Wellness and Wellbeing incentives
• Digital fitness programmes
• Nutrition guides and recipes
• Self-Guided meditation
• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App for all schedules, timesheets, annual leave and all the important things you need at your fingertips.
• In house social media connecting our Champneys Family
• Employee Assistance Programme, offering counselling sessions and legal advice if required, other perks such as shopping discounts and financial support to list a few benefits.
• Motivating, rewarding and engaging colleague events.
• Discounted stays for you, your friends and family at any of our properties.
• Complimentary Spa Day on completion of your probationary period.
• 50% discount on all Champneys products.
• Great discounts on our partner products Elemis and Clarins.
• Discounted membership to our exceptional health clubs.
• Merlin Entertainments Attraction.
• Introduce a friend incentive.
• Long Service celebrations.
• Free parking [Eastwell Manor, Forest Mere, Henlow, Mottram Hall, Springs, Tring and the College only].