Head Spa Therapist

PBL Magazine; Greater Manchester; On-site; GBP 19,000 - 22,000; Full time

Benefits offered by this job

Pension scheme

32 days holiday

Company sick pay

Health and Ride 2 Work

Fitness membership

Family & Friends membership discounts

GP access 24/7

Employee health scheme

Employee assistance programme

Perks at Work

Manchester Credit Union

Job summary

Trafford Leisure is seeking a Head Therapist for the new spa at The Cove Spa Altrincham. Lead and develop the team, manage the diary, and deliver high-quality treatments to guests.

We offer £14 per hour, 39 hours per week, with a strong benefits package including pension, holidays, and health schemes as part of our community-focused CIC across Greater Manchester.

Qualifications

• Qualified Head Therapist with spa experience.
• Experience managing a treatment team and bookings.
• Strong customer service and sales-focused mindset.

Responsibilities

• Manage and develop the spa team, recruiting as needed.
• Oversee the spa environment and treatment diary to maximise guest satisfaction and spend.
• Deliver professional treatments to guests and ensure high service standards.
• Set targets to maximise sales opportunities and control costs.

Skills

Treatments knowledge

Budget management

Team leadership

Customer service

Sales skills

Education

Level 3 Spa Therapy qualification

Job description

Trafford Leisure is looking for an outstanding person to join our team, in the role of Head Therapist.

Location: Move Altirncham

Salary: £14 per hour

Hours: 39 hours per week

We promise a challenging but rewarding role within a Community Interest Company (CIC) that would be adding real value to the Trafford and wider Greater Manchester residents.

Trafford Leisure is a community interest company, we exist to benefit the Trafford community and we are committed to being a responsible and sustainable employer. We are the largest operator of sport and leisure facilities in Trafford, operating eight indoor facilities, one golf course and driving range and 31 outdoor football pitches, attracting over 2 million visits per year and employing a workforce of over 300 people. Our team support, guide and motivate people and communities to get healthy and be active and we want YOU to become part of this fantastic team.

The new brand, which embodies our purpose and will ultimately help us achieve our Vision of making Trafford the most active place in England, can now be seen and experienced at Urmston for the first time and we look forward to rolling out these positive changes to the rest of the Trafford Leisure estate.

So as you can see, exciting times ahead!

The Role

The new spa is state-of-the-art with new and exciting experiences for our customers to relax Inside, pamper Inside, and indulge Inside.

The Spa includes wellness experiences consisting of 9 different heat experiences, Relaxation room, dedicated nail bar and four treatment rooms.

In This Role, You Will Be Responsible For

As a qualified Head Therapist, you will be managing and developing existing team whilst recruiting new team members into the Spa when needed, in order to provide professional Treatments and experience to guests.

You will be managing the spa environment and treatment diary, whilst maximising opportunities for guests to enjoy our facilities and get the best out of their stay.

• In-depth knowledge of treatments
• Good financial knowledge with the ability to manage costs in line with the Spa budget.
• Able to set targets to ensure the department maximise on all sales opportunity.
• Able to manage multiple priorities and adapts quickly to changing requirements.
• Working as part of a team, the role requires a professional yet considerate approach, accompanied by enthusiasm at all times and a passion to deliver customer satisfaction.

The ideal candidate will embody the Trafford Leisure Values of Making a Difference, being Open and Honest, Valuing Diversity and bringing Energy & Empathy into all ways of working.

Location:

Your primary location will be The Cove Spa Altrincham.

What You Can Expect From Us…

Our business is led by a small, passionate and professional group of individuals. We work together to support and lead our dedicated teams across the organisation which despite its size and number of locations has a fantastic family feel. We are excited to be welcoming a new team member into the business and relish this opportunity to develop and grow as individuals, a team and a business.

In addition to a fantastic working environment and the opportunity to make a real difference to the residents across Trafford you can also expect to be rewarded with;

• £ 14 per hour
• A progressive, structured and supportive environment in which to work
• Pension scheme
• 32 days holiday, raising incrementally to 38 days after 5-years' service, (including 8 bank holidays and 2 Trafford Leisure days)
• Company sick pay
• Health and Ride 2 Work schemes
• Complementary Fitness Membership for you saving you up to £450 a year
• Heavily discounted Fitness Membership for up to 5 of your Family & Friends saving each person up to £300 a year
• 24/7 access to a GP
• Employee health scheme – including Confidential Counselling
• Employee Assistant Programme which as an employee could claim back up to £1150 per year of healthcare costs
• Access to a Perks at Work scheme for discounts
• Access to Manchester Credit Union for savings and loans

Equality, equity, diversity and inclusion (EEDI)

Equality, equity, diversity and inclusion is critical for the success of Trafford Leisure and the achievement of our vision. We aspire to being a diverse, inclusive and responsible employer as we recognise that having a diverse workforce is essential to bringing fresh ideas and perspectives to our organisation, so we particularly welcome applications from minority, marginalised and diverse groups, and we in turn promise a fair and unbiased recruitment process.

The closing date for this role is 25th November 2024.