Membership Advisor

Bannatyne Group; Eastbourne; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free gym membership

28 days annual leave

Flexible schedule

Career & Personal Development training

Mental Health, Well-Being and EAP

Staff Awards and Bonuses

Discounted Spa Treatments - 30%

Discounted Spa Goods - 20%

Discounted Meals and Beverages - 50%

Complimentary gym membership for a and

Job summary

Bannatynes Group is seeking a dynamic Membership Advisor to drive membership growth and deliver outstanding service at our Eastbourne club. You will conduct tours, present memberships, and convert interest into sign-ups, while achieving sales targets and maintaining member data with care.

You will collaborate with fitness and customer service teams to onboard new members, handle inquiries, and support retention activities.

Qualifications

• Strong organisational and multitasking abilities.
• Self-starter with initiative.
• Strong interpersonal and communication skills, customer focused.
• Passion for health, wellness and customer service.
• Ability to establish rapport and build credibility.
• Willingness to work flexible hours, including weekends and holidays.
• Sales or customer service experience is a plus; targets experience is beneficial.
• Degree or qualification in sales/marketing or related field is advantageous.

Responsibilities

• Promote and sell memberships through tours, presentations and follow ups with prospective members. Conduct engaging and informative tours of the club, highlighting key features and benefits.
• Achieve and exceed individual and team sales targets by identifying and pursuing new business opportunities.
• Provide a welcoming and informative experience for all potential and new members.
• Handle inquiries, appointments and follow up calls in a professional and timely manner.
• Manage the membership sign up process, including completing contracts, entering data into the membership system and processing payments.
• Maintain accurate and up to date membership records and ensure confidentiality of member information.
• Assist with administrative tasks such as preparing reports and tracking sales metrics.
• Collaborate with the fitness and customer service teams to ensure a seamless onboarding process for new members.
• Participate in member retention activities, such as welcome calls, and satisfaction surveys, to enhance member engagement and loyalty
• Promote club programs, services and events to current and prospective members.
• Attend weekly video hangouts to discuss KPI performance in absence of a Sales Manager.

Skills

Organisational skills

Multitasking

Interpersonal skills

Communication skills

Customer service orientation

KPI driven

Self-starter

Deadline driven

Education

Degree in sales/marketing or related field

Job description

Bannatynes are renowned for providing exceptional fitness and wellness experiences across the UK. We pride ourselves on our states of the art facilities and our commitment to helping our members achieve their health and fitness goals.

We are currently looking for a dynamic and enthusiastic Membership Advisor to join our team and drive the growth of our membership base.

Our Perks:

• B-Fed - complimentary lunch or breakfast.
• Flexible schedule.
• 28 days annual leave increases with tenure.
• Free gym membership.
• Complimentary gym membership for another person (after 2 years service).
• Discounted Spa Treatments - 30%
• Discounted Spa Goods - 20% ELEMIS Products.
• Discounted Meals and Beverages - 50% cafe/bar.
• Career & Personal Development training.
• Mental Health, Well-Being and EAP Services.
• Length of Service Awards.
• Staff Awards and Bonuses.
• Discounted entertainment and shopping.

A typical day in the life of a Membership Advisor:

• Promote and sell memberships through tours, presentations and follow ups with prospective members. Conduct engaging and informative tours of the club, highlighting key features and benefits.
• Achieve and exceed individual and team sales targets by identifying and pursuing new business opportunities.
• Provide a welcoming and informative experience for all potential and new members.
• Handle inquiries, appointments and follow up calls in a professional and timely manner.
• Manage the membership sign up process, including completing contracts, entering data into the membership system and processing payments.
• Maintain accurate and up to date membership records and ensure confidentiality of member information.
• Assist with administrative tasks such as preparing reports and tracking sales metrics.
• Collaborate with the fitness and customer service teams to ensure a seamless onboarding process for new members.
• Participate in member retention activities, such as welcome calls, and satisfaction surveys, to enhance member engagement and loyalty
• Promote club programs, services and events to current and prospective members.
• Attend weekly video hangouts to discuss KPI performance in absence of a Sales Manager.

Requirements

• Good organisational and multitasking abilities.
• The ability to think outside the box and be a self starter with your own initiative.
• Have strong interpersonal and communications skills and a customer focused attitude.
• A genuine passion for health, wellness and customer service.
• The ability to establish rapport, build trust and demonstrate credibility.
• The ability to work to deadlines and be KPI driven.
• Ability to work flexible hours, including weekends and holidays.
• It would be desirable if you had previous experience in a sales, customer service or fitness environment along with strong sales and negotiation skills with a proven track record of achieving targets.
• It would be advantageous if you had a degree or qualification in sales, marketing or a related field.

We offer competitive compensation, opportunities for professional development and a supportive team culture.