Membership Consultant

Love Recruitment Limited; Greater London; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Performance bonuses

Gym access

Training opportunities

Employee discounts

Team events

Job summary

Love Recruitment Limited is seeking a Membership Consultant to join their Isle of Dogs gym team. You will blend fitness instruction with proactive sales, lead generation, and member engagement to grow memberships while delivering quality classes and coaching.

The role requires strong communication, the ability to handle high call volumes, and flexibility to work early mornings, evenings and weekends. Competitive pay starts at £14.80 per hour with a supportive, energetic work environment.

Qualifications

• Sales-driven experience, ideally in fitness.
• Excellent communication and interpersonal skills.
• Ability to manage high volume of calls, emails, and consultations.
• Flexible to work early mornings, evenings and weekends.
• Fitness Instructor Certification is desirable.

Responsibilities

• Lead high-energy group fitness classes and 1:1 sessions.
• Proactively contact prospective members to drive memberships.
• Conduct membership consultations and tours.
• Deliver excellent customer service and member engagement.

Skills

Sales-driven

Telephone sales

Lead generation

Customer service

Communication

Relationship building

Target oriented

Flexible schedule

Education

Fitness Instructor Certification

Job description

Membership Consultant

Location: Isle of Dogs E14 9YN

Residence: Must live within 45 mins of the above Post Code
Hours: 30 hour contract working over 4 Days OR 37.5 hour contract working over 5 days

Pay: From £14.80 per hour

About Us:

We are a fast-growing fitness organization dedicated to providing exceptional fitness services and experiences. We are looking for dynamic, sales-driven Fitness Instructors / Membership Consultants to join our team. This role combines your passion for fitness with your ability to drive sales and engage prospective members through calls, consultations, and in-person interactions.

Role Overview:

As a Fitness Instructor / Membership Consultant, you will be at the forefront of both delivering expert fitness instruction and driving membership growth through proactive sales and engagement efforts. This role is ideal for someone who enjoys a balance of fitness coaching and sales, as you will be responsible for conducting fitness classes and personal training sessions (if qualified) while also making a significant impact on membership growth through calls, consultations, and follow-ups.

You will engage with potential and existing members, manage leads, conduct fitness assessments, and promote our services, ensuring the highest level of satisfaction and sales performance.

Key Responsibilities:

Fitness Instruction:

• Lead high-energy group fitness classes and deliver one-on-one personal training sessions.
• Provide tailored fitness advice, ensuring the safety and effectiveness of all exercise programs.
• Design personalized training programs based on individual goals and fitness levels.
• Motivate members to achieve their fitness goals, promoting long‑term engagement and retention.

Sales & Membership Consulting:

• Proactively reach out to prospective members via phone calls, emails, and messages to introduce them to our services and membership options.
• Conduct membership consultations, addressing inquiries, explaining benefits, and recommending the best membership plans.
• Drive membership sales by converting leads into new sign-ups through effective communication and follow-up strategies.
• Make a high volume of outbound calls to potential clients, encouraging them to book tours and join the fitness community.
• Achieve sales targets, contributing to the growth of both the membership base and the overall business.
• Conduct membership tours and offer personalized fitness consultations to potential members.

Customer Service & Member Engagement:

• Build rapport with members through consistent communication, ensuring a high level of customer satisfaction.
• Follow up with leads and members to ensure they are engaged and receiving value from their membership.
• Resolve member inquiries and concerns promptly, maintaining a positive and supportive environment.
• Encourage member participation in special events, promotions, and fitness challenges.

Administrative & Team Support:

• Manage membership accounts, updating details and tracking progress.
• Collaborate with the team to identify opportunities for business growth and improvement.
• Participate in staff meetings, share insights on member trends, and contribute ideas for promotional strategies.
• Stay up-to-date with all membership offerings, pricing plans, and promotional events.

Key Requirements:

• Fitness Instructor Certification (desirable but not essential).
• Proven experience in a sales‑driven role, ideally within the fitness industry.
• Strong telephone sales skills, including lead generation, closing sales, and follow‑up.
• Ability to manage a high volume of calls, emails, and consultations while maintaining a positive and professional demeanor.
• Enthusiastic, driven, and passionate about helping others achieve their fitness goals.
• Excellent communication and interpersonal skills, with a natural ability to build relationships.
• Results‑oriented with a focus on exceeding targets.
• Fully flexible to work early mornings, evenings and weekends.

Benefits:

• Competitive salary with performance‑based bonuses.
• Access to gym facilities and fitness classes.
• Ongoing professional development and training opportunities.
• Employee discounts on products and services.
• Positive, inclusive, and supportive work environment.
• A high‑energy, collaborative atmosphere where you can thrive.