Membership Administrator

Jaguar Enthusiasts' Community; England; Remote; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Flexible working hours

Incentive plan for membership recruitment

Job summary

A leading automotive organization is looking for a full-time administrator to handle member renewals and recruit new members. This home-based position allows for flexible hours and focuses on engaging with members through calls and emails. Applicants should be IT literate and skilled at working independently. The ideal candidate will have experience following KPIs and should be self-motivated to ensure membership growth and retention within the community.

Qualifications

• Experienced in outbound communication with members about renewals.
• IT literate, familiar with Microsoft Office, and CRM systems.
• Self-motivated and capable of working independently.

Responsibilities

• Ensure renewal of memberships via calls and emails.
• Recruit new members through various channels and events.
• Work flexible hours to accommodate member availability.

Skills

Outbound communication

IT literacy

Self-motivation

KPI and target management

Professional demeanor

Tools

Microsoft Office Suite

Customer Relationship Management (CRM) system

Job description

The Jaguar Enthusiasts' Club, established in December 1984, has grown to become the world's leading Jaguar car club. Serving over 14,000 members across the globe, the club offers a vibrant community, expert technical advice, exclusive discounts with Jaguar specialists, and remarkable experiences. Known for its dedication to supporting enthusiasts, the Jaguar Enthusiasts' Club is a hub for all things Jaguar, providing valuable resources and fostering connections among like‑minded individuals.

Role Description

Our existing members renew their membership annually mainly via direct debit. We require an administrator to ensure renewals have taken place each month and follow up any renewals that have not automatically been processed via direct debit. This will involve telephone calls as well as email follow‑up to the member to renew their membership.

The majority of these members are located in the UK. We also have members across Europe which will require follow‑up via email. Our magazine is only printed in English so the European calls/emails will also be in English. No foreign language skills are required, although speaking another language would be an advantage.

Recruitment of new members will also form part of your role, via social media posts through the various channels, direct enquiries via email or phone, previous members contacting about renewal, trade exhibitions, and development of other channels to recruit new members.

All our members and enquiries share a common interest—their enthusiasm for Jaguar motor cars. There is no cold calling involved; your focus is on the 3 Rs of our membership: Recruitment / Retain / Renewal from our Customer Relationship Management (CRM) database.

This is a home‑based role with flexible hours; our main office is in Bristol, however it is not important where you are located in the UK. It’s your membership recruitment and administrative skills we require. An incentive plan for recruiting new members, renewing lapsed memberships and growing our membership is in place with a number of incentives to use.

We are looking for:

• Be used to working to KPIs and targets for renewals.
• Working under your own initiative to follow up calls / emails for membership.
• Be outgoing with a professional but lively personality to speak to members about their renewals; our members range from their 20’s through to their 90’s.
• IT literate for using our CRM system and the normal Microsoft Office suite of application – Outlook / Word / Excel.
• Home based monitored role via IT based systems. Flexible hours working which will involve evening and Saturday calls to the membership database, which could suit school hours and does not need to be 09.00 to 05.00.
• A working week will include some evenings and Saturday mornings due to some of our members being at work during the day; we base your working week on 30 hours per week.
• We do attend a number of trade shows and exhibitions throughout the UK for meeting members and recruitment of new members; optional you could also attend these exhibitions with the rest of your colleagues which normally take place over a weekend.
• Self‑motivated and capable of working independently in a remote setting.
• Familiarity with member‑based organisations or clubs is desirable.

Seniority level

Entry level

Employment type

Full‑time

Job function

Other

Industries

Non‑profit Organizations