MEMBER SERVICES SUPPORT OFFICER

Cyngor Caerdydd/Cardiff Council; Cardiff; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Cardiff Council is seeking a talented individual to join its Committee and Member Services team. The role supports ward councillors and liaises with various service areas to enhance community outcomes in Cardiff. Ideal candidates possess strong communication and interpersonal skills, along with experience in local government administration.

The position offers a challenging work environment focused on performance excellence and includes flexible working arrangements to support work-life balance.

Qualifications

• Experience in local government administration.
• Ability to meet deadlines under pressure.
• Good customer care skills.

Responsibilities

• Support Elected Members as ward councillors.
• Liaise with service areas across the council.
• Undertake various administrative functions.

Skills

High standard of communication skills

Interpersonal skills

Diplomatic skills

Ability to prioritize work

Teamwork

Job description

About the job

Cardiff Council is looking for a talented individual to join its highly regarded Committee and Member Services team. This role will primarily support Elected Members as ward councillors and liaise with service areas across the council to provide positive outcomes for the citizens of Cardiff. Enthusiastic individuals with local government administration experience are encouraged to apply.

What We Are Looking For From You

The successful candidate will receive training and support & will undertake a range of administrative functions, including using various IT systems to support Elected Members.

Candidates should demonstrate a high standard of communication skills, both written and oral; excellent interpersonal and diplomatic skills; and awareness of the Council’s political context. They must prioritise work, meet deadlines under pressure, maintain good customer care, and work as part of a team.

Additional information

This is a challenging and rewarding work environment with opportunities to build on a performance and improvement culture, working alongside people passionate about achieving excellence for local communities.

The role offers flexible working policies to support a healthy work-life balance, subject to meeting service needs and existing team arrangements.

Subject to there being another suitably qualified and experienced employee or candidate who wishes to post share.

Contact

For an informal discussion on the role, please contact Kate Rees, Committee & Members Services Manager: [e-mail].

EEO Statement

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

Job Information

• Job Category: Admin / Clerical
• Department: Democratic Services
• Working Pattern/Contract Type: Full Time Permanent