Member Relations Supervisor - Member Services & Payments

Itchyfeet; United Kingdom; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Staff discount 10%

Double discount weekends

Discretionary bonus

Pension contributions

Health and wellbeing support

Generous holiday allowance

Job summary

Itchyfeet is assisting a client in recruiting a Member Relations Administrator for a full-time role in the United Kingdom. You will provide members with information about membership, share accounts, and products/services, and you will address inquiries while resolving issues to deliver a best-in-class customer experience.

Key duties include handling inbound/outbound calls and emails, administering share accounts (including closing dormant ones and data cleansing), processing transactions, and

Qualifications

• GCSE/A-Level or equivalent education.
• Supervisory experience is essential.
• Strong active listening and interpersonal skills.
• Empathetic communication style when assisting members.
• Excellent written and verbal communication.

Responsibilities

• Provide members with information regarding membership, share accounts, and products/services; resolve inquiries and issues.
• Handle inbound and outbound calls; respond to inquiries via email, post, and social media.
• Ensure timely, thorough correspondence and escalate complaints as required.
• Oversee administration of member share accounts, including closures of dormant accounts and data cleansing.
• Process member transactions (deposits, withdrawals, dividend payouts, account maintenance).
• Maintain and adhere to Membership Policies and Procedures; ensure compliance and timely escalation of issues.
• Monitor processes and applications; escalate issues as needed.
• Stay updated on policies through ongoing training.

Skills

Supervisory experience

Active listening

Interpersonal skills

Customer service

Empathetic communication

Deadline management

IT proficiency

Independent work

Team-oriented

Decision making under pressure

Education

GCSE/A-Level or equivalent

Tools

Microsoft Dynamics

Job description

Itchyfeet is assisting a client in recruiting a Member Relations Administrator for a full-time role in the United Kingdom. You will provide members with information about membership, share accounts, and products/services, and you will address inquiries while resolving issues to deliver a best-in-class customer experience.

Key duties include handling inbound/outbound calls and emails, administering share accounts (including closing dormant ones and data cleansing), processing transactions, and