Member Experience & Admin Specialist

Channel Islands Co; United Kingdom, United Kingdom; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Staff discounts

Discount card

Discretionary bonus

Pension

Wellbeing support

Discounts

Job summary

Co-op Jersey is seeking a Member Relations Administrator to provide members with in-depth information about membership, share accounts, and Co-op products and services, delivering best-in-class service.

The role covers handling enquiries, resolving issues, supporting the Annual Members Meeting and Dividend Payout, and maintaining accurate records across multiple systems. Strong IT skills and attention to detail are essential.

Qualifications

• Educated to GCSE/A-Level or equivalent.
• Experience in a supervisory role.
• Knowledge of Coop Membership desirable but not essential.
• Familiarity with Microsoft Dynamics desirable but not essential.

Responsibilities

• Support members and resolve inquiries or issues regarding Co‑op Membership and Co‑op products and services.
• Handle inbound and outbound calls and ensure all calls are handled efficiently and professionally.
• Respond to enquiries/complaints by email, post and Facebook messenger with well composed email responses.
• Manage complaints, record details accurately and escalate as required to Health & Safety, Compliance and Trading.
• Ongoing administration of member share accounts – including dormant account closures and data cleansing.
• Monitor processes and applications – escalate issues quickly and appropriately.

Skills

Active listening

Empathy

Communication

Organization

IT skills

Time management

Problem solving

Team player

Education

GCSE/A-Level or equivalent

Tools

Microsoft Dynamics

Job description

Co-op Jersey is seeking a Member Relations Administrator to provide members with in-depth information about membership, share accounts, and Co-op products and services, delivering best-in-class service.

The role covers handling enquiries, resolving issues, supporting the Annual Members Meeting and Dividend Payout, and maintaining accurate records across multiple systems. Strong IT skills and attention to detail are essential.