Member Experience & Services Administrator

The Channel Islands Co-operative Society; United Kingdom; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Staff discount

Discretionary bonus

Pension

Health support

Job summary

The Channel Islands Co-operative Society is seeking a Member Relations Administrator to deliver in-depth membership information, handle enquiries and provide a best-in-class customer experience. You will support member share accounts, respond to enquiries across channels, and help with the annual Members Meeting and Dividend Payout.

Ideal candidates will have supervisory experience, strong IT skills and a customer-focused mindset, with careful attention to detail and a calm, professional

Qualifications

• Educated to GCSE/A-Level or equivalent.
• Experience in a supervisory role.
• Knowledge of Coop Membership desirable but not essential.
• Familiarity with Microsoft Dynamics desirable but not essential.

Responsibilities

• Provide members with information on Co-op membership, share accounts and products/services.
• Handle inbound and outbound calls professionally and resolve inquiries.
• Respond to emails, post and social media inquiries with accurate responses.
• Manage complaints, record details and escalate to required teams.
• Administer member share accounts including dormant account closures and data cleansing.
• Monitor processes and applications and raise issues promptly.

Skills

Active listening

Empathy

Strong communication

Attention to detail

Organisation

IT skills

Time management

Team player

Decision making

Prioritise work

Education

GCSE/A-Level or equivalent

Tools

Microsoft Dynamics

Job description

The Channel Islands Co-operative Society is seeking a Member Relations Administrator to deliver in-depth membership information, handle enquiries and provide a best-in-class customer experience. You will support member share accounts, respond to enquiries across channels, and help with the annual Members Meeting and Dividend Payout.

Ideal candidates will have supervisory experience, strong IT skills and a customer-focused mindset, with careful attention to detail and a calm, professional