Junior Member Relations Specialist

Teya; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

25 days paid annual leave

UK bank holidays

Bupa private healthcare and life保险

Employer pension contributions

Free gym membership and wellbeing apps

Enhanced maternity/paternity leave

Job summary

Teya, a European fintech, is hiring a Junior Customer Relations Agent in London. You will be the voice for Members across calls, emails and web chats, delivering heartwarming hospitality and helping with product guidance.

You’ll start with comprehensive training and have a clear path to grow within a supportive team while contributing to a fast-paced local business ecosystem. The role is full-time, based at our London office, five days a week, with a focus on excellent service and continuous

Qualifications

• Fluency in English.
• The right to work in the UK.
• The ability to work 40 hours a week from our London office.

Responsibilities

• Help our Members: Answer incoming calls, emails and web chats, guiding Members through our products and services.
• Solve problems first time: Get to the root of each query and resolve it there and then wherever you can.
• Handle issues with care: Look after complaints with empathy, and escalate to the right team when something needs specialist support.
• Keep great records: Keep clear, accurate notes on every interaction, so every Member gets a joined-up experience.
• Spot patterns: Share recurring issues and trends with your Team Leader, so we can fix problems for every Member.
• Keep learning: Build strong knowledge of our products and processes through structured training, coaching and feedback.
• Represent Teya: Deliver the genuine care and hospitality that we want every Member to experience, on every call.

Job description

Teya, a European fintech, is hiring a Junior Customer Relations Agent in London. You will be the voice for Members across calls, emails and web chats, delivering heartwarming hospitality and helping with product guidance.

You’ll start with comprehensive training and have a clear path to grow within a supportive team while contributing to a fast-paced local business ecosystem. The role is full-time, based at our London office, five days a week, with a focus on excellent service and continuous