Member Growth & Partnerships Lead

BPIC Network; Greater London; Hybrid; GBP 42,000 - 62,000; Full time

Job summary

BPIC Network is seeking a commercially driven Relationship Manager in London to elevate client interactions, drive new business growth, and enhance member experiences. This role blends client service, strategic marketing, business development and events management to support a growing network.

The candidate will cultivate partnerships, manage memberships, coordinate events, and lead communications that showcase BPIC Network’s value to diverse stakeholders in the built environment sector.

Qualifications

• Proven track record in client relations, account management, membership services, partnership development, or business growth.

Responsibilities

• Cultivate and sustain robust, trust-based partnerships with current clients, members, and strategic partners.
• Serve as the central contact point, ensuring inquiries are addressed promptly and professionally.
• Resolve issues and complaints with empathy and practical solutions.
• Maintain precise client databases, monitor interaction histories, and identify retention strategies.
• Oversee the membership lifecycle from onboarding through renewal.
• Execute renewal notifications and retention initiatives.
• Monitor membership activity and feedback to flag risks and opportunities.
• Articulate BPIC Network's value to stakeholders.

Skills

Relationship management

Account management

Business development

Marketing

Event planning

Tools

CRM systems

MS Office

Email marketing

Social media

Content creation

Job description

BPIC Network is seeking a commercially driven Relationship Manager in London to elevate client interactions, drive new business growth, and enhance member experiences. This role blends client service, strategic marketing, business development and events management to support a growing network.

The candidate will cultivate partnerships, manage memberships, coordinate events, and lead communications that showcase BPIC Network’s value to diverse stakeholders in the built environment sector.