Client Relations & Business Development

BPIC Network; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

BPIC Network is seeking a commercially driven Relationship Manager to elevate client interactions, drive new business growth, and ensure a superior experience for members in London and the broader network.

Responsibilities span client relationship management, business development, events, marketing, and stakeholder communications to support ongoing expansion and retention.

Qualifications

• Demonstrated track record in client relations, account management, membership services, partnership development, or business growth.
• Solid background in marketing, client engagement strategies, and relationship cultivation.
• Proven ability to secure new opportunities and maintain high retention rates for clients or members.
• Experience in organizing professional events and managing diverse stakeholder groups.
• Proficiency in handling inquiries, resolving complaints, and navigating sensitive conversations while preserving long-term relationships.

Responsibilities

• Cultivate and sustain robust, trust-based partnerships with current clients, members, and strategic partners.
• Serve as the central contact point, ensuring inquiries are addressed promptly and professionally.
• Resolve issues and complaints through empathetic listening and practical solutions.
• Maintain precise client databases, monitor interaction histories, and identify strategies to enhance satisfaction and retention.
• Oversee the complete membership lifecycle, from onboarding through engagement and renewal.
• Execute renewal notifications, follow-up sequences, and retention initiatives.
• Monitor membership activity and feedback to flag risks and opportunities.
• Articulate the value proposition of BPIC Network's certification and membership offerings to stakeholders.

Skills

Client relations

Account management

Membership services

Partnership development

Business growth

Marketing knowledge

Communications

Organizational skills

Tools

CRM software

Microsoft Office

Job description

London, United Kingdom | Posted on 05/10/2026

BPIC Network serves as a dedicated certification body and professional community focused on fostering inclusivity within the built environment and related sectors. We are currently seeking a commercially driven Relationship Manager to elevate our client interactions, drive new business growth, and ensure a superior experience for our members. This dynamic position requires a proactive individual capable of seamlessly integrating client service, strategic marketing, business development, and the management of events and membership programs to support our expanding network.

Responsibilities

Client Relationship Management

• Cultivate and sustain robust, trust-based partnerships with current clients, members, and strategic partners.
• Serve as the central contact point, ensuring all inquiries are addressed with promptness and professionalism.
• Resolve issues and complaints through empathetic listening, sound judgment, and a focus on practical solutions.
• Maintain precise client databases, monitor interaction histories, and pinpoint strategies to enhance satisfaction and retention rates.
• Oversee the complete membership lifecycle, from initial onboarding through active engagement and contract renewal.
• Execute timely renewal notifications, follow-up sequences, and targeted retention initiatives.
• Continuously monitor membership activity and feedback loops to flag potential risks and emerging opportunities.
• Clearly articulate the value proposition of BPIC Network's certification and membership offerings to all stakeholders.

Business Development

• Generate and nurture a robust pipeline of potential clients, new members, and strategic alliances.
• Conduct research on target entities, identify key decision-makers, and devise customized outreach strategies.
• Lead initial discovery meetings, effectively communicate BPIC Network's value, and convert prospects into long-term partners.
• Collaborate with leadership on proposals, partnership structures, and commercial negotiations to achieve growth objectives.

Events & Community Engagement

• Orchestrate member events, roundtables, networking gatherings, and client meetings from conceptualization through post-event follow-up.
• Coordinate logistics including invitations, registrations, speaker management, venue selection, supplier engagement, and attendee communication.
• Represent the organization professionally at all events and facilitate valuable networking introductions.
• Collect attendee feedback and assess event metrics, engagement levels, and commercial impact.

Marketing & Client Communications

• Design compelling communications for clients and members across email, newsletters, social platforms, and other channels.
• Partner with internal teams and external allies to highlight events, membership advantages, certification achievements, and success stories.
• Produce or oversee clear marketing materials that drive engagement, lead generation, and member retention.
• Analyze campaign performance and engagement data to refine and improve future marketing activities.

Requirements

• Demonstrated track record in client relations, account management, membership services, partnership development, or business growth.
• Solid background in marketing, client engagement strategies, and relationship cultivation.
• Proven ability to secure new opportunities and maintain high retention rates for clients or members.
• Experience in organizing professional events and managing diverse stakeholder groups.
• Proficiency in handling inquiries, resolving complaints, and navigating sensitive conversations while preserving long-term relationships.
• Superior written and verbal communication, presentation, negotiation, and organizational capabilities.
• Strong commercial acumen, initiative, and the capacity to prioritize tasks independently.
• Competency in Microsoft Office Suite and familiarity with CRM or membership management systems.
• Familiarity with the construction industry or the broader built-environment sector.
• Prior experience within professional networks, membership organizations, or accreditation and certification frameworks.
• Proficiency with email marketing platforms, social media tools, and content creation software.
• A genuine passion for diversity, inclusion, and the advancement of positive workplace cultures.