Customer Experience Associate

Leek Building Society; East Midlands; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive salary rates

Contributory Stakeholder Pension Scheme

Minimum of 25 days paid holiday per annum

Parental Schemes

Sick Pay guarantee for 6 months for major illnesses

Life assurance of 4 times your annual salary

Employee assistance programme

Flexible working arrangements

Job summary

A regional financial service provider is seeking a Customer Assistant in the East Midlands to enhance member loyalty and support exceptional customer service. Ideal candidates will possess excellent interpersonal skills and the ability to work in a collaborative environment. You will promote the products and services of the Society and engage with customers across various channels. This full-time role offers a competitive salary, benefits, and a chance to contribute positively to the community.

Qualifications

• Good level of numeracy and literacy.
• Experience in a customer service environment.
• Experience contributing effectively as part of a team.

Responsibilities

• Build relationships with customers through various interactions.
• Identify customer needs and promote Society’s products.
• Process customer requests accurately and efficiently.

Skills

Excellent customer service skills

Ability to work as part of a team

Ability to identify customer needs

Ability to work on own initiative

Basic Microsoft Word and Excel skills

Job description

A regional financial service provider is seeking a Customer Assistant in the East Midlands to enhance member loyalty and support exceptional customer service. Ideal candidates will possess excellent interpersonal skills and the ability to work in a collaborative environment. You will promote the products and services of the Society and engage with customers across various channels. This full-time role offers a competitive salary, benefits, and a chance to contribute positively to the community.