Member Experience & Operations Assistant

David Lloyd Clubs; Southampton; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Club membership

Food discounts

Swim discounts

Tennis discounts

Career progression

Wagestream pay

Benefits access

Job summary

David Lloyd Clubs is seeking an Operations Assistant to help ensure members feel safe and have an excellent experience daily. The role supports across the club with tasks such as cleaning, opening/closing duties, greeting members, and aiding teams as needed.

This is a hands-on position that thrives on teamwork and service excellence in a premium health and wellness environment. The ideal candidate will be passionate about customer service, a collaborative teammate, and able to work in a

Qualifications

• Demonstrated passion for customer service and member experience.
• Strong written and verbal communication with a collaborative mindset.
• Ability to adapt quickly in a fast-paced club environment.

Responsibilities

• Assist with cleaning, opening and closing tasks to maintain a safe, welcoming club.
• Greet members and support teams to ensure a smooth daily operation.
• Provide practical help across departments as needed to deliver great experiences.

Skills

Customer service

Team player

Communication skills

Fast-paced environment

Job description

David Lloyd Clubs is seeking an Operations Assistant to help ensure members feel safe and have an excellent experience daily. The role supports across the club with tasks such as cleaning, opening/closing duties, greeting members, and aiding teams as needed.

This is a hands-on position that thrives on teamwork and service excellence in a premium health and wellness environment. The ideal candidate will be passionate about customer service, a collaborative teammate, and able to work in a