Member Experience & Club Operations Associate

David Lloyd Clubs Ltd; Gloucester; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Free Club Membership for you and your

Discount on food and drinks

Discounts on Swimming, Tennis Lessons,

Opportunities for Career Advancement

Wagestream App: Get paid on demand!

Access to our Benefits Suite

Job summary

David Lloyd Leisure is seeking an Operations Assistant in Gloucester to help ensure members feel safe and enjoy an exceptional experience every day, seven days a week. You will support multiple club departments, assist with cleaning, opening/closing tasks, and greeting members, while helping teams wherever needed.

We value a strong customer service mindset, teamwork, and clear communication in a fast-paced environment. An Emergency Response Qualification is desirable but not essential.

Qualifications

• Passion for delivering excellent customer service.
• Team player with strong communication.
• Ability to work in a fast-paced environment.
• Emergency Response Qualification desirable but not essential.

Responsibilities

• Support to ensure members feel safe and have an excellent experience.
• Assist across clubs with cleaning, opening/closing tasks.
• Greet members and support teams as needed.
• Contribute to a welcoming, inclusive culture.

Skills

Customer service

Team player

Communication

Fast-paced

Job description

David Lloyd Leisure is seeking an Operations Assistant in Gloucester to help ensure members feel safe and enjoy an exceptional experience every day, seven days a week. You will support multiple club departments, assist with cleaning, opening/closing tasks, and greeting members, while helping teams wherever needed.

We value a strong customer service mindset, teamwork, and clear communication in a fast-paced environment. An Emergency Response Qualification is desirable but not essential.