Member Experience & Club Operations Assistant

David Lloyd Clubs; Gloucester; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Free Club Membership

Discount on food and drinks

Discounts on Swimming, Tennis Lessons,

Career Advancement

Wagestream App

Benefits Suite

Job summary

David Lloyd Clubs is seeking an Operations Assistant to help ensure members feel safe and have an excellent experience daily. You will support various club departments with tasks like cleaning, opening/closing, greeting members, and assisting teams wherever needed.

This role plays a key part in maintaining a thriving, inclusive club culture and delivering top-tier member service. We value teamwork, clear communication, and the ability to thrive in a fast-paced environment.

Qualifications

• Has an overall passion for customer service.
• Team player with strong communication and collaboration skills.
• Ability to work in a fast-paced environment.
• Emergency Response Qualification is desirable but not essential.

Responsibilities

• Support across the club with cleaning, opening and closing tasks.
• Greet members and assist teams wherever needed.
• Provide excellent member experience 7 days a week.

Skills

Customer service

Teamwork

Communication

Fast-paced environment

Job description

David Lloyd Clubs is seeking an Operations Assistant to help ensure members feel safe and have an excellent experience daily. You will support various club departments with tasks like cleaning, opening/closing, greeting members, and assisting teams wherever needed.

This role plays a key part in maintaining a thriving, inclusive club culture and delivering top-tier member service. We value teamwork, clear communication, and the ability to thrive in a fast-paced environment.