Guest Experience Lead — Club Front Desk

The Club Company; Exeter; Hybrid; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Free parking

Uniform provided

Birthday Day off

Wedding Day off

Cycle to Work scheme

70% off meals while on duty

25% off retail

25% off spa treatments

Job summary

The Club Company is seeking a friendly and efficient Receptionist at our Exeter club to welcome members and guests. You will be the first point of contact, greet people politely, handle calls, and assist with membership sign-in and messages.

In addition, you will manage appointments for the admin team, handle payments, and help with front-of-house tasks to ensure a smooth, welcoming experience for all visitors.

Qualifications

• GCSE qualification.
• Previous experience in service-oriented position desirable.

Responsibilities

• Greet members and guests in a friendly, professional manner and ensure reception area is tidy.
• Answer incoming calls, direct to appropriate team members, and take messages as needed.
• Register members, sign them in, or log membership cards as required.
• Schedule appointments for the administrative team and assist with arranging special services for members and guests.

Education

GCSE qualification

Job description

The Club Company is seeking a friendly and efficient Receptionist at our Exeter club to welcome members and guests. You will be the first point of contact, greet people politely, handle calls, and assist with membership sign-in and messages.

In addition, you will manage appointments for the admin team, handle payments, and help with front-of-house tasks to ensure a smooth, welcoming experience for all visitors.