Lux Front Desk Host – Private Members Club

Soho House & Co.; Manchester; Hybrid; GBP 20,000 - 23,000; Full time

Benefits offered by this job

Weekly Pay

Team discount on Food & Drink

Staff Room Rates

Health Cash Plan

Dental Plan

Birthday Day Off

Staff discounts on Cowshed & Soho Home

Charity days as part of Soho Impact

Counselling Sessions

Training & development programs

Team events

Job summary

Soho House Manchester is seeking a Hotel Receptionist to deliver a warm, professional welcome for members and guests. You will manage check-in/out, handle reservations, answer inquiries, and coordinate with housekeeping and other teams.

Ideal candidates have up to 2 years’ experience in busy luxury venues, strong customer service, and proficiency with Microsoft Office and hotel booking systems such as Opera or Protel. A calm, polished presence is essential.

Qualifications

• Up to 2 years’ experience in a busy high‑profile venue.
• Reliable, friendly and a team player.
• Previous receptionist/front‑of‑house in hospitality or luxury environments.
• Strong customer service and communication skills.
• Proficiency in Microsoft Office and hotel booking systems (Opera, Protel).
• Well‑groomed with a calm, professional manner.
• Ability to multi‑task in a fast‑paced environment.
• Experience in a private members club or boutique hotel.
• First Aid or Fire Safety certification.
• Knowledge of local attractions and club amenities.

Responsibilities

• Greet members and guests warmly and professionally on arrival.
• Perform check‑in and check‑out procedures efficiently, following internal protocols.
• Manage bookings, cancellations, and room allocations using the hotel’s PMS.
• Answer guest questions and resolve complaints or concerns with empathy and discretion.
• Coordinate with housekeeping, concierge, spa, and other departments for a seamless experience.
• Process payments accurately and issue invoices or receipts as required.
• Handle phone, email, and in‑person inquiries promptly and helpfully.
• Keep reception and lobby areas tidy, welcoming and well‑presented.
• Maintain guest confidentiality and adhere to GDPR and club data policies.
• Assist with wake‑up calls, transportation bookings, and general concierge duties as needed.

Skills

Customer service

Communication

Hospitality industry experience

Private members club experience

Multitasking

Tools

Opera

Protel

Microsoft Office

Job description

Soho House Manchester is seeking a Hotel Receptionist to deliver a warm, professional welcome for members and guests. You will manage check-in/out, handle reservations, answer inquiries, and coordinate with housekeeping and other teams.

Ideal candidates have up to 2 years’ experience in busy luxury venues, strong customer service, and proficiency with Microsoft Office and hotel booking systems such as Opera or Protel. A calm, polished presence is essential.