Member Experience Host – Gym Tours & Service

TrainMore; Greater London; On-site; GBP 10,000 - 15,000; Part time

Benefits offered by this job

Participation in development program (

Access to Open Up

Exchange of holidays

Job summary

TrainMore is seeking a part-time host at our Marlow club in the United Kingdom. You will deliver exceptional member service, lead dynamic club tours, and help create a welcoming, safe atmosphere across clubs.

You’ll maintain cleanliness, manage towel and vending areas, and support marketing and member administration while balancing weekend and evening shifts. The role requires a flexible, team-oriented attitude with a focus on detail and safety.

Qualifications

• Demonstrable ability to deliver excellent member service.
• Availability for minimum 16 hours per week for a minimum of one year.
• Willingness to work weekends and evenings.
• Experience in hospitality or fitness is desirable.
• Ability to work across multiple clubs.

Responsibilities

• Provide excellent customer service to members and prospective guests.
• Deliver engaging club tours and share up-to-date product information.
• Maintain cleanliness of member areas, gym floor and vending areas.
• Stock towel area, vending and shake machines.
• Proactively report maintenance or facilities improvements.
• Ensure health and safety procedures are followed and update records.
• Update member details in relevant systems.
• Open and close the club safely using checklists.
• Support marketing campaigns and member administration tasks.
• Take on additional tasks as needed to support the business.

Skills

Customer service

Communication

Organisational skills

Teamwork

Stress resilience

Attention to detail

Flexible hours

Multi-club availability

Hospitality experience desirable

Education

Background in economics

Sports education

Hospitality background

Job description

TrainMore is seeking a part-time host at our Marlow club in the United Kingdom. You will deliver exceptional member service, lead dynamic club tours, and help create a welcoming, safe atmosphere across clubs.

You’ll maintain cleanliness, manage towel and vending areas, and support marketing and member administration while balancing weekend and evening shifts. The role requires a flexible, team-oriented attitude with a focus on detail and safety.