Member Experience Host for Premium Padel Club

Slazenger Padel Clubs; Swindon; On-site; GBP 14,000 - 22,000; Full time

Benefits offered by this job

Court access discounts

Training & career development

Employee discounts on products and ser

Exciting fast-growing sport

UK’s fastest-growing sports

Job summary

Slazenger Padel Clubs is seeking a Front of House Host to deliver excellent member and guest experiences at our Swindon venue. You will greet visitors, assist with memberships and bookings, and maintain presentation standards across the venue.

You will handle enquiries by phone, email, and in person, promoting a friendly, inclusive environment while supporting daily operations and stock management. Experience in leisure or hospitality is valued.

Qualifications

• Experience in leisure, fitness, hospitality, or sports environment.
• Knowledge or passion for padel, tennis, or racket sports.
• First Aid qualification.
• Previous customer service or reception experience.

Responsibilities

• Welcome members, guests, and visitors to the club.
• Provide knowledgeable assistance regarding memberships, bookings, coaching programmes, events, and club facilities.
• Resolve customer queries professionally and efficiently.
• Handle telephone, email, and face-to-face enquiries.
• Promote a friendly, inclusive, and engaging club environment.
• Manage court bookings and member registrations using club systems.
• Process membership applications, payments, and retail sales.
• Monitor and respond to enquiries promptly.
• Maintain accurate customer records and club documentation.
• Assist with daily operational administration tasks.
• Carry out opening and closing procedures.
• Maintain high standards of cleanliness and presentation across all club areas.
• Conduct regular facility checks and report maintenance issues.
• Ensure health and safety procedures are followed at all times.
• Support stock management for retail and operational supplies.
• Encourage member participation in club events, socials, leagues, and coaching programmes.
• Promote memberships, events, competitions, and club initiatives.
• Gather customer feedback and communicate opportunities for improvement.
• Help create a welcoming atmosphere that drives member retention and satisfaction.
• Promote memberships, coaching sessions, events, and retail products.
• Support club sales targets and membership growth initiatives.
• Identify opportunities to enhance member experience and increase revenue

Skills

Customer Service

Team player

Friendly & approachable

Reliable & professional

Education

First Aid qualification

Tools

Club booking system

Job description

Slazenger Padel Clubs is seeking a Front of House Host to deliver excellent member and guest experiences at our Swindon venue. You will greet visitors, assist with memberships and bookings, and maintain presentation standards across the venue.

You will handle enquiries by phone, email, and in person, promoting a friendly, inclusive environment while supporting daily operations and stock management. Experience in leisure or hospitality is valued.