Front of House Host - Swindon

Slazenger Padel Clubs; Swindon; On-site; GBP 14,000 - 22,000; Full time

Benefits offered by this job

Court access discounts

Training & career development

Employee discounts on products and ser

Exciting fast-growing sport

UK’s fastest-growing sports

Job summary

Slazenger Padel Clubs is seeking a Front of House Host to deliver excellent member and guest experiences at our Swindon venue. You will greet visitors, assist with memberships and bookings, and maintain presentation standards across the venue.

You will handle enquiries by phone, email, and in person, promoting a friendly, inclusive environment while supporting daily operations and stock management. Experience in leisure or hospitality is valued.

Qualifications

• Experience in leisure, fitness, hospitality, or sports environment.
• Knowledge or passion for padel, tennis, or racket sports.
• First Aid qualification.
• Previous customer service or reception experience.

Responsibilities

• Welcome members, guests, and visitors to the club.
• Provide knowledgeable assistance regarding memberships, bookings, coaching programmes, events, and club facilities.
• Resolve customer queries professionally and efficiently.
• Handle telephone, email, and face-to-face enquiries.
• Promote a friendly, inclusive, and engaging club environment.
• Manage court bookings and member registrations using club systems.
• Process membership applications, payments, and retail sales.
• Monitor and respond to enquiries promptly.
• Maintain accurate customer records and club documentation.
• Assist with daily operational administration tasks.
• Carry out opening and closing procedures.
• Maintain high standards of cleanliness and presentation across all club areas.
• Conduct regular facility checks and report maintenance issues.
• Ensure health and safety procedures are followed at all times.
• Support stock management for retail and operational supplies.
• Encourage member participation in club events, socials, leagues, and coaching programmes.
• Promote memberships, events, competitions, and club initiatives.
• Gather customer feedback and communicate opportunities for improvement.
• Help create a welcoming atmosphere that drives member retention and satisfaction.
• Promote memberships, coaching sessions, events, and retail products.
• Support club sales targets and membership growth initiatives.
• Identify opportunities to enhance member experience and increase revenue

Skills

Customer Service

Team player

Friendly & approachable

Reliable & professional

Education

First Aid qualification

Tools

Club booking system

Job description

As a Front of House Host, you will be the face of the club, delivering exceptional customer service and ensuring every member and guest receives a warm, professional welcome. You will support the day-to-day operation of the club, assist members with bookings and enquiries, maintain high presentation standards, and help create a positive atmosphere throughout the venue. Key Responsibilities Customer Service

• Welcome members, guests, and visitors to the club.
• Provide knowledgeable assistance regarding memberships, bookings, coaching programmes, events, and club facilities.
• Resolve customer queries professionally and efficiently.
• Handle telephone, email, and face-to-face enquiries.
• Promote a friendly, inclusive, and engaging club environment.

Reception & Administration

• Manage court bookings and member registrations using club systems.
• Process membership applications, payments, and retail sales.
• Monitor and respond to enquiries promptly.
• Maintain accurate customer records and club documentation.
• Assist with daily operational administration tasks.

Club Operations

• Carry out opening and closing procedures.
• Maintain high standards of cleanliness and presentation across all club areas.
• Conduct regular facility checks and report maintenance issues.
• Ensure health and safety procedures are followed at all times.
• Support stock management for retail and operational supplies.

Membership & Community Engagement

• Encourage member participation in club events, socials, leagues, and coaching programmes.
• Promote memberships, events, competitions, and club initiatives.
• Gather customer feedback and communicate opportunities for improvement.
• Help create a welcoming atmosphere that drives member retention and satisfaction.

Sales & Revenue Support

• Promote memberships, coaching sessions, events, and retail products.
• Support club sales targets and membership growth initiatives.
• Identify opportunities to enhance member experience and increase revenue
• Previous customer service or reception experience.

Desirable

• Experience within a leisure, fitness, hospitality, or sports environment.
• Knowledge or passion for padel, tennis, or racket sports.
• First Aid qualification.

Personal Attributes

• Customer-focused.
• Reliable and accountable.
• Friendly and approachable.
• Team player.
• Professional and well-presented.
• Positive and enthusiastic ambassador for Slazenger Padel Clubs.

Slazenger Padel Clubs are premium padel venues dedicated to providing outstanding customer experiences, world-class facilities, and a welcoming community for players of all abilities. We are passionate about growing the sport and creating vibrant social environments where members and guests can enjoy padel, fitness, and hospitality

Competitive hourly rate.

• Complimentary or discounted court access.
• Opportunities for training and career development.
• Employee discounts on products and services.
• Being part of a fast-growing and exciting sport.
• Join us and help deliver an exceptional member experience while growing one of the UK's fastest-growing sports.