Member Experience Coordinator — Gym Front Desk

Kings Gyms KG Croydon; London Borough of Croydon; Vor Ort; GBP 22.000 - 26.000; Vollzeit

Benefits dieser Stelle

Free Kings Gym membership

Discounts on supplements and Kings Gym

Excellent career development机会

Mental health support via Carefirst

Zusammenfassung

Kings Gyms KG Croydon is seeking a Gym Receptionist to oversee and supervise the fitness facility during shifts, ensuring a clean, safe, and welcoming environment for members. You will deliver high-quality customer service, assist with queries, upsell memberships, and educate on equipment use to help members achieve their fitness goals.

The role requires opening/closing procedures, floor supervision, and adherence to Kings Gym policies.

Aufgaben

• Provide customer service by interacting with members, assisting with queries, selling merchandise, upgrading memberships, educating members on equipment use, and answering questions.
• Ensure the fitness area remains clean and organised by tidying loose weights, weight plates, and bars, and communicating with members to maintain a tidy space.
• Disinfect and clean equipment and carry out basic maintenance checks.
• Actively supervise the gym floor by completing regular floor checks.
• Maintain a clean and organised workspace behind the reception counter.
• Act professionally and uphold Kings Gym policies, especially during conflict resolution with members or staff.
• Perform opening and closing procedures for the fitness floor and cardio areas.
• Attend mandatory meetings and team training sessions.
• Actively market and promote current facilities and programs at the request of your manager.
• Maintain a consistent standard of performance in all daily tasks.
• Communicate clearly and concisely with members, emergency medical services, or police when necessary.
• Adhere to all Kings Gym guidelines and comply with any reasonable requests from your line manager or the senior leadership team.
• Ensure all members are following Kings Gym policies.
• Understand and implement the KGAudit process.

Jobbeschreibung

Kings Gyms KG Croydon is seeking a Gym Receptionist to oversee and supervise the fitness facility during shifts, ensuring a clean, safe, and welcoming environment for members. You will deliver high-quality customer service, assist with queries, upsell memberships, and educate on equipment use to help members achieve their fitness goals.

The role requires opening/closing procedures, floor supervision, and adherence to Kings Gym policies.