Member Experience Concierge — Elevate Club Life

David Lloyd Leisure Ltd; Hampton; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Free club membership for you and your家

Job summary

David Lloyd Leisure Ltd in Hampton, United Kingdom, seeks a Club Concierge to be the face and heartbeat of the club floor, engaging with members, resolving issues quickly, and driving participation in all club life activities with warmth and proactive communication.

You will bring the DL Clubs ethos to life through genuine care for every member interaction, answering questions, resolving concerns, and building relationships that enhance satisfaction and loyalty.

Qualifications

• GCSEs in Maths and English are required.
• Strong organisational and multitasking abilities.
• Comfortable using data systems and digital tools.
• Confident communicator who connects with others.
• Passionate about hospitality and creating memorable experiences.
• Active listener and effective problem-solver.
• Collaborative team player with energy and initiative.

Responsibilities

• Engage with members on the club floor and resolve issues quickly.
• Elevate the member experience through proactive service.
• Promote participation in club activities and programs.
• Build strong relationships to foster loyalty and satisfaction.

Skills

Data systems

Confident communicator

Hospitality oriented

Active listening

Team player

Problem solving

Education

GCSEs in Maths and English

Tools

Digital tools

Job description

David Lloyd Leisure Ltd in Hampton, United Kingdom, seeks a Club Concierge to be the face and heartbeat of the club floor, engaging with members, resolving issues quickly, and driving participation in all club life activities with warmth and proactive communication.

You will bring the DL Clubs ethos to life through genuine care for every member interaction, answering questions, resolving concerns, and building relationships that enhance satisfaction and loyalty.