Club Concierge

David Lloyd Clubs; Twickenham; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Free Club Membership for you and your 

Free Club Membership for you and your 

50% Discount on food and drinks

Discounts on Swimming, Tennis Lessons,

Discounts on Swimming, Tennis Lessons,

Personal Training Discounts

Career Advancement through internal培训

Wagestream App: Get paid on demand!

Benefits Suite Access

Job summary

David Lloyd Clubs in Twickenham is looking for a passionate Club Concierge to be the face and heartbeat on the club floor. You will elevate the member experience by engaging with members, resolving issues promptly, and driving participation in all aspects of club life.

You will bring DL Clubs ethos to life with warm, proactive engagement and genuine care, ensuring every member leaves feeling valued and supported. Great teamwork and a friendly, solution‑oriented attitude are essential.

Qualifications

• Face-to-face member interaction experience preferred.
• Strong communication and customer-service orientation.
• Comfortable using data systems and digital tools.
• Able to multitask and stay organised in a busy environment.

Responsibilities

• Engage with members and act as the face of the club floor.
• Resolve member issues quickly and confidently to elevate the experience.
• Drive participation in club life and events.
• Spend time on the floor connecting with members and building relationships to boost satisfaction.

Skills

Customer service

Communication

Hospitality

Multitasking

Data literacy

Team player

Problem-solving

Education

GCSEs in Maths and English

Tools

Digital tools

Job description

Would you like to join Europe's leading premium health and wellness group?

Our team members are the ambassadors of our business and we are on the look out for a passionate Club Concierge to join our team!

As a Club Concierge, you are the face and heartbeat of the club floor. Your role is to elevate the member experience every day by engaging with members, resolving issues quickly and confidently, and driving participation in all aspects of club life. You'll bring the David Lloyd Clubs experience to life through exceptional service, proactive communication, and genuine care for every member interaction

You will b ring the DL Clubs ethos to life through warm, proactive, and solution-focused member engagement. Ensure every member leaves the club feeling valued and supported, you will also s pend your time on the floor connecting with members: answering questions, resolving concerns, and building strong relationships that enhance satisfaction and loyalty

Our Team Members are at the heart of what we do. This is why we ensure everyone working at David Lloyd Clubs feels a sense of belonging and thrives physically and mentally.

Our perks:

• Free Club Membership for you and your family!
• 50% Discount on food and drinks.
• Discounts on Swimming, Tennis Lessons, and Personal Training.
• Opportunities for Career Advancement through internal training and development.
• Wagestream App: Get paid on demand!
• Access to our Benefits Suite.

About you:

• GCSEs (or equivalent) in Maths and English
• Strong organisational and multitasking abilities
• Comfortable using data systems and digital tools
• Confident communicator with a natural ability to connect with others
• Passionate about hospitality, service, and creating memorable experiences
• Active listener and effective problem-solver
• A collaborative team player who brings energy, positivity, and initiative

Join us and help us create a thriving and inclusive culture. Together, we're more than a Club!