Member Experience & Club Operations Lead

Gymbox; Farringdon; On-site; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Pension plan to support your future

Unlimited club access for you and a +1

25 days holiday (based on full-time)

Job summary

Gymbox is seeking a proactive Host Team Lead in London to drive daily operations, maintain club standards, and deliver exceptional member service. You will supervise front-of-house operations, coach staff, and guide product knowledge across classes, equipment and facilities.

The role focuses on delivering high-impact sales tours, maintaining cleanliness, and managing health and safety tasks while supporting debt collection as needed. 40 hours/week, £29k–£31k plus a £500 monthly bonus.

Qualifications

• Experience supervising or leading a team in a hospitality setting.
• Background in commercial economics, sports education, hospitality or similar relevance.
• Demonstrable experience delivering excellent customer service.
• Excellent communication and organisation skills.
• Keen eye for attention to detail.
• Ability to work as a team and use initiative to problem solve.
• Stress resilience and ability to handle multiple tasks.

Responsibilities

• Coach the front of house team to deliver excellent consistent service at all times ensuring trained appropriately and proactively maintain gym floor standards.
• Lead and support the rest of the team in handling customer queries effectively through up-to-date product knowledge within the club (Classes, Equipment, Facilities).
• Lead the host team to own daily club standards — checklists, cleanliness, maintenance follow-ups, and safety checks.
• Manage completion of regular Health and safety tasks, stock take and operational systems (towel management, locker controls etc).
• Motivate the team to deliver a top-level member experience through maintaining the cleanliness of member areas, gym floor, recovery/wellness and vending machines.
• Coach and guide team on delivering effective sales tours to hit sales targets effective based on Club Manager’s strategy for the club.
• Log, track and escalation maintenance issues with contractors and suppliers to ensure equipment, facilities and stock are maintained effectively.
• Support when required with chasing debtors
• This list is not exhaustive, you will be required to complete extra tasks within your skillset to support business needs

Skills

Team leadership

Customer service

Communication

Attention to detail

Problem solving

Stress resilience

Teamwork

Initiative

Education

Hospitality or related field

Commercial economics

Sports education

Job description

Gymbox is seeking a proactive Host Team Lead in London to drive daily operations, maintain club standards, and deliver exceptional member service. You will supervise front-of-house operations, coach staff, and guide product knowledge across classes, equipment and facilities.

The role focuses on delivering high-impact sales tours, maintaining cleanliness, and managing health and safety tasks while supporting debt collection as needed. 40 hours/week, £29k–£31k plus a £500 monthly bonus.